Deborah Parks Email & Phone Number

Greater Chicago Area

• Process improvement expert –troubleshooting implementation and user experience of new CRM (Sugar), streamlining case review process that resulted in client deliverable turnaround time reduction from 3 weeks to 48 hours, and redesigning sales submission process to assure quality• Designed and implemented a new training program for the Investigations Department – leading 4 professional trainings for 15 Investigation Advocate new hires over the course of one year, which resulted in reduction of data-entry errors and converted position attrition from 100% to 80% retention. Executed trainings for 2 new members of the Sales Team.• Serve as liaison across Sales, Investigations, and Servicing departments

Greater Chicago Area

• Selected by a veteran committee of professional improvisors from over 200 people to join an iO Harold Team; performing 2-5 shows per week and coordinating weekly rehearsals with 10 team members• Starred in a video for the iO Comedy Network• Taught 8-week improv workshop at Theatre Momentum, concluding in 8 shows over 4 weeks• Booked two acts per week, searched for new talent and managed talent contacts for “Cool Aunt” improv group

Greater Chicago Area

• Assisted an average of 100-300 guests on a nightly basis (coordinated seating charts, directed requests/inquiries, etc.)• Supported celebrities and guest performers; tending to their needs and ensuring successful shows• Assisted service staff to run orders from the kitchen and 3 different bars to patrons across 4 theaters• Maintained theaters and bars to ensure a welcoming, clean environment

Los Angeles, California, United States

• Worked with a team to create storylines unique to the characters highlighted • Drafted shoot schedules that would allow for creative improvisation while supporting a chronological story line• Coordinated with Co-Executive Producers and talent to ensure smooth scheduling for shoots