• Collaborated closely with the Client Success and Product Marketing teams to gain a comprehensive understanding of client needs and identify key pain points.• Responsible for mapping customer requirements into features/enhancements and documenting them for use by internal stakeholders.• Worked closely with the Engineering and Design team to develop solutions that solve customer requirements and improve the usability of the o9 platform.• Collaborated with the Quality Assurance team to develop precise functional test cases, contributing to the enhancement of platform stability.• Prioritized and coordinated the workflow for Engineering and QA teams, ensuring timely delivery of committed work items.• Facilitated Scrum activities, including daily standups, monthly sprint planning, retrospectives, and feature demos, ensuring effective execution of Agile methodologies.• Documented released features and reviewed training and educational materials for clarity and accuracy.

Member, Ek Bharat Shreshta Bharat (EBSB) club, 2021, the cultural exchange club of TAPMI – club is involved in organizing35+ activities annually including events, competitions, celebration of state formation days, awareness pledges, info-letters; with a motto of fostering national integration through mutual engagement.

• Part of the start-up accelerator program of NetApp, which is tasked with identifying and nurturing start-ups that are working on solutions that complement NetApp products in hybrid cloud, storage, and data management.• Performed deep secondary research into start-up accelerator programs in India and globally.• Identified CISCO, Salesforce, and SAP to be the main competitors of NetApp based on the criteria of providing Hybrid Cloud Solutions and having/not having a start-up accelerator program.• Recommended creation of a community where alumni start-ups of NetApp’s program can interact, share ideas and solve problems with the collaboration of start-ups of the current cohort.• Recommended inclusion of Legal Advisory in NetApp’s start-up mentorship program, which has now been incorporated in their website.

• Worked as a Mainframe Developer in Logistics and Supply Chain team for a retail client, solving about 1000 tickets annually.• Supported the batch jobs and provided resolution in case of any error. Worked in 24X7 environment with incident resolution roles and responsibilities, ensuring 95% adherence to SLA.• Organised 20 training and knowledge transfer sessions regarding client business and basics of mainframe to assure effortless onboarding process for 4 new associates.• Created automated extracts, which will fetch the required fields for user through batch process. This significantly reduced the manual efforts and the time required for delivering the reports by 50%.• Reduced the number of recurring incidents by 80% through deciphering the underlying cause of the failures.• Gained Cross-functional exposure by working in DevOps Environment and resolved business issues by performing Root Cause Analysis.• Devised innovative solutions and documented resolutions for inclusion in knowledge base for support team use.• Conducted scrum calls to track the progress on unresolved issues & laying out plans for timely resolution of the same.• Performed code analysis to optimize the complexity of critical production jobs thereby reducing the execution time by 30%.• Received Tata Consultancy Services Maitree Certificate for outstanding efforts in TCS Vaccination League.