Deb Klein, Csm Email & Phone Number

Virtual

Providing organizations with organizational support, event planning and execution, Project Management and customer satisfaction initiatives.

Greater Denver Area

Sponsorship and Event Support> Relationship management with members and event facilitators> Provide administrative support and oversight for up to 45 sponsored events, processing signed agreements and event information > Provide research and task support for event execution> Process event registrations, discount codes and follow-up with attendee inquiries>.

Contractor/Consultant

• Provide long-term/short-term efficient reliable business operational support. Managing the administrative overload, so businesses can keep moving and growing.
• Virtual Operational Support including coordination of conference, meeting, travel, special events, and calendar management.
• Prepared agendas and managed all aspects of meeting management for committees, boards, customers and partners.
• Prepared invoices, reports, memos, letters, financial statements and other documents.
• Performed general office duties, such as ordering supplies, maintained records and performed basic bookkeeping.
• Reviewed operating practices and procedures to determine whether improvements could be made in areas such as workflow, reporting procedures, or expenditures.

Highlands Ranch, CO

• Exceeded quarterly utilization revenue and margin targets by 20% YOY through increased utilization via more efficient processes.
• Planned and executed national education road-show throughout the U.S. under budget by 15%.
• Organized and obtained, training guides and course materials such as handouts and visual materials.
• Scheduled classes based on availability of classrooms, equipment, or instructors.
• Negotiated contracts with vendors, instructors in order to reach desired training outcomes, fees and expenses.
• Managed and maintained training services external website, and registration system.

Highlands Ranch, CO

• Performed preliminary resource interviews, updated resource resumes, and maintained resource performance reviews.
• Created and managed a customer satisfaction survey process which helped to increase overall customer satisfaction by 15% the first year as well as generated additional services revenue.
• Measured and delivered quarterly survey results to executive management.
• Monitored resource costs (i.e. expenses, training, etc…)
• Prepared, processed, and ensured successful adoption of all sales contracts, trials, agreements and quotes.
• Prepared proposals, RFP’s, presentations, webcasts and other supporting materials for 13 sales team members.