Deborah Koons Email & Phone Number

Scanning documents and photos for various individuals/families

• Used BestCase to build Chapter 7 and Chapter 13 bankruptcies for clients in KS & MO• Screened callers, set up initial appointments, answered non-legal questions• Conducted review appointments, including collecting all necessary documents, analyzing bank statements, researched car & home valuations, built 6-month income spreadsheets• Handled document signing appointments• Prepared documents for filing (primarily Ch 7 KS cases); filed cases• Interfaced with Trustees for Ch 7 and Ch 13 issues• Developed processes to effectively remotely interface with prospects and clients due to pandemic - this included creating an online Google Doc intake form, developing procedures for clients use to submit documents remotely, and customizing each client's experience for remotely signing their case• Initiated the process of scanning hard files to enable remote access• Monitored client account statuses at NDC• Wrote and filed motions, responses and orders• Figured calculations for Motions to Abate• Managed correspondence with clients• Identified prospects, mailed marketing pieces, fielded new business calls• Handled billing and payments• Maintained hard files and digital client files• Solely responsible for the care and maintenance of the office/client-therapy dog• Established an office work-from-home process

Shawnee Mission, Ks, Us

• Order wrangling and purchase-order untangling• Transferred distributors' POs [endless variety] to Gill's order system• Analyzed POs for missing or conflicting elements in order to resolve or send customer service an alert• Analyzed art for intended printing process; alert Art Dept. if issues discovered• Proofread copy for grammar, spelling, punctuation and content errors• Priced order including any custom ink, die and bindery work, numbering, variable printing, special packaging, etc.• Followed up on outstanding issues with other departments• Beta-tested new order software systemGill produces thousands of products, primarily screen-printed and digital, but some offset

• Scanned and photographed photos, ephemera, and keepsakes for various individuals and a family organization• Crafted description metadata• Edited and retouched scans and files• Created formats for different purposes• Assessed storage and resolution needs; advised on distributing to others

Wichita, Ks, Us

This temporary position ended in June 2011. I primarily worked with the Gordon Parks Collection materials, but also did some additional work on the Harry Adams collection of photos taken in Kansas over several decades.* Processed material in the Gordon Parks Collection, researching and adding context* Evaluated material in the Todd Tiahrt Congressional Collection (including 33,000+ electronic files; this was very short-term, as I was soon given various processing projects for the Gordon Parks Collection)* Continued working on the Harry Adams Photo & Ephemera Collection

Wichita, Ks, Us

Worked closely with Special Collections & University Archives assistant curator to develop metadata (and a consistency key) for a large collection of Wichita memorabilia, primarily photographs (approximately 4,000+ spanning four decades). Began developing a plan to digitize and enhance photographs and film for web, as well as a plan to implement color management and custom profiles as applicable to the digitizing workflow. Also assisted with photographing, scanning, and organizing materials for presentations and displays.

Wichita, Us

Part of the CGX Network of companiesWorked as a job planner, estimator, and customer service rep in the digital divisionProofread documents and evaluated color

Rochester, New York, Us

• Digital imaging specialist in Kodak Professional's color science development group• Responsible for sales support and technical support in a team-selling environment, as well as integration of software and equipment into customer workflows, during my first three years with Kodak’s ColorFlow color management and digital color science division.• Continued developing relationship management skills through interaction with software company personnel, engineers, managers, customers, sales reps, dealers, union reps, and hotel/convention-center event planners.• Assisted end-users with all color issues, including those involving third-party software; all support handled via phone, email, and on-site visits. Successful troubleshooting often involved unfamiliar third-party software and hardware.• As Senior Applications Support, provided technical support for ColorFlow color management software to worldwide user base, including internal Kodak and the dealer network, during the following four years; and continued troubleshooting of color issues for the worldwide user base, which included government facilities, NASA contractors, photography studios (such as Olan Mills), TIME Magazine, pre-press/imaging specialists, service bureaus, and photo labs.• Many more responsibilities. Maintained excellent performance and proficiency while based in my home office in Texas for the last 9 years with Kodak. Team member of both the digital color science group in Boston and the Portrait/Social group in Rochester.

Sales Support Rep / Systems Engineer in the Los Angeles and then San Francisco offices ... planned and worked trade shows, learned new equipment and beta-tested software (including Photoshop for the Knoll brothers), troubleshooting customer files, on-site installation, workflow configuration assistance.

B.A., Communication (Strategic Communications)

Education record