Deb Leslie Email and Phone Number

Process support for Local Network Implementation

Process Analyst for the National Transport Network Reliability Operations Center.Process Mapping, Process documentation and Project Management

Plan and Manage yearly Martial Arts Tournament in the KC area.150-200 CompetitorsPlanned and Manage Sweet 16 Birthday Party at the Shearton Hotel in Overland Park.$20,000.00 budget200+ guests.

IT system testing for wholesale markets provisioning and billing systems.

Residential Real Estate professional. Licenesed in Kansas and Missouri

Managed the creation as well as maintenance of new billing system for Port Out billing charges which resulted in newly generated revenue of $150,000 a year. Created and Setup billing database for the new Port Out Charges( billed over $150,000 dollars in first year)Successfully completed disconnect directory project with no additional headcount by working with IT to create automated scripts for over 50,000 telephone numbers saving the company over $100,000. in overtime compensation.Implemented & monitored service performance measurements mandated by the state regulatory commissions. Wrote system requirements for three different systems as needed. Reviewed all system data on a monthly basic to ensure reporting extractions were correct and met regulatory requirements.Managed data integrity reporting for three different systems to ensure accurate reporting and revenue assurance. Key player in decreasing non-compliance results from 87.5% to 93.18% within one month.

Supervised a group of 21 contractors and 3 full time employees. Enhanced productivity and service level agreements by mentoring employees and realigning groups to meet customer needs in the Cable Order Management call center.Managed a team that consisted of 16 non exempt and two exempt employees in the National Access Customer Service Center. Exceed Customer expectations on provisioning intervals and conversion projects.Championed personnel development and performance by effectively hiring, training and evaluation employees, and instituting programs for personal growth.

Implement the service performance measurements mandated by the state regulatory commission to report Sprint's service to Competitive Local Exchange Carriers (CLECs).Support negotiations with state commissions and interested parties by researching trends and working with business units to determine system and process capabilities.Manage data integrity reporting for three systems Access Request Management System ("ARMS"), Customer Access Support System ("CASS") and Integrated Request Entry System ("IRES").Define and document requirements for ARMS, IRES or CASS if changes are needed due to lack of reporting or to enhance reporting capabilities.Key player in increasing compliance results from 95.9%

Developed standardized ordering and provisioning process for new products for switched and special access services Partnered with other organizations such as Engineering, Product Management, NOC, BCAC, System programming and external customers such as Sprint LDD on implementation of new products. Products that were implemented include Gateway Sonet, OptiPoint, OptiRing, ADSL and Netpoint.Possess extensive knowledge of the ASOG (Access Service Ordering Guide), LSOG (Local Service Ordering Guide), NC/NCI code sets and Telcordia documentsParticipated as team member on multiple projects such as ASC-EC agreement, Reciprocal ASR, National Project Guidelines.

Acted as primary interface for a large customer base.Provided technical support, training and project coordination for a team of 41Coordinated major projects such as POP/ACTL rolls, special pricing requests.Acquired extensive knowledge of the access tariff.

Managed a team that consisted of 16 non-exempt employees and two exempt employees.Team responsibilities included provisioning, billing and collections of major carrier such as Sprint LDD and XO communicationsPerformed quarterly reviews

Provisioned and Billed Access Service.Main customer base was Sprint and WorldcomHandle expeditesCreated methods and proceduresTrained new provisioners