Deb Maclean Email & Phone Number

Geneseo, NY

This may be the best job ever. No corporate ladder or BS. Just people wanting to help other people. I witness and participate in random acts of kindness almost every day. The community is kind and generous and the people we help are appreciative. Doesn't get much better than that.

Here, There And Everywhere

spend more time with family, volunteer, exercise, train for a triathlon, ride like the wind, long walks with the dog, see the country, travel

Fairport, NY

• The Service Delivery – Customer Experience team supports Business as Usual (BAU) initiatives by working with Product Owners to understand problems and enhancement requirements and communicate them to the development.
• Helped drive efforts to redesign the website working with the web development, UI & UX, QA and Communication teams and Product owners. Used analytics and other metrics to inform site navigation.
• Led User Acceptance testing of the new website by coordinating a cross functional team of Operational Partners and Stakeholders and capturing, triaging and monitoring all UAT bugs.
• Provided detailed requirements for Plan availability, eligibility and cost in accordance with state and federal guidelines.
• Interviewed Nurses and Care Managers to understand the assessment process prior to documenting the requirements to use salesfore.com to capture the assessment info to upload to the Care Management system.
• Provided BAU and salesforce.com support for the website, Member and Provider Portal, Retention and Managed Long-Term Care.

Radnor, PA

I led a global team supporting internal and external customers via email, phone, and Click to Chat for 30+ websites and hundreds of B2B Integrations in North America, Europe, and Asia Pacific. I also managed communication with global stakeholders and was the voice of the business with respect to defect and enhancement priority and requirements.- I managed.

Radnor, PA

This was a multifaceted role designed to provide eBusiness support, documentation, and training to the global business and development teams.- I developed and delivered a variety of training programs and materials for global web support and business teams enhancing their knowledge, understanding and ability to navigate and administer global web.

I led the eCommerce team to support the Science Education websites in North America, including SEO and SEM, email marketing, and shopping channel programs.- I served as the key business stakeholder, analyst, trainer, and testing and implementation coordinator for the migration of Science Education websites to the corporate ATG Global Web and SAP platform..

I spearheaded multiple IS projects for the Science Education division. I built cross-functional teams, including business stakeholders from eCommerce, Finance, Sales, Marketing, Customer Service, Purchasing, Inventory Control and Product Development, Application Development, and QA, in addition to 3rd party vendors providing software solutions.

I managed projects and resources to support development, testing, and delivery of Photo Image Control and Management System (MS) software used in retail photo labs worldwide.- I led MS Software releases, from project initiation to project closeout, engaging all project stakeholders, including business, development, Systems Integration, Tech Writing, and QA.

As a Project Management Office (PMO) Project Manager, I led IT projects and matrixed teams that included Business Partners, System Engineers, DBAs, Business Analysts, Mainframe and Java Developers, and Quality Assurance Engineers.- I managed a Commercial Lines Platform Replacement project, delivering all IT components, including infrastructure, development.

Kene, NH

I led a team of Business and Programmer Analysts to support the Billing and Assigned Risk systems.

Masters, Education

B.S, Management Advisory Services