Human beings are messy. Each is different, with ideas and backgrounds and identities that organizations want to harness to achieve their mission and effectively serve their customers. Moving forward requires intentional focus on strategy, engagement, and learning. That is what we do at SOLVE - we bring research science to the table to help you leverage the power of your talented people through strategic planning, executive coaching, predictive assessment tools, and customized learning so that your organization grows, thrives and reaches the potential you know you have. Check us out - we want to help you! www.solve.hr

Creating exceptional musical experiences to support diversity, inspire change, and empower communities.

Manage all customer engagement and brand marketing research programs, conduct primary research including focus groups, customer panels, in-depth interviews; facilitate team member feedback pertaining to strategic initiatives. Cross-functional team leader on company-wide CX initiatives to align metrics with overall strategy and develop corporate communications regarding research, strategic imperatives, and innovation. Certified Achieve Global trainer.

Evolved the organization’s innovation and CX strategies through working with key stakeholders to identify current and end-state goals, critical business initiatives and tactical migration paths. Created leader training programs to support strategic initiatives, implemented online idea sharing and collaboration tools hosted by a third party, and developed protocols for efficient management of ideas from ideation to execution. Consulted with marketing and retail leaders to develop an operational definition of CX and aligned CX research to support performance goals.

Designed and implemented Employee and Customer Engagement programs for wide range of companies; Consulted with Senior Leaders to improve organizational culture, brand management, and deployment of employee strengths; managed to best practice standards; provided analysis of business data to improve the bottom line.

Developed and taught undergraduate and graduate courses in psychology, research methods, gender studies and human sexuality; pursued scholarly research programs; published research papers in peer-reviewed journals and presented at national and local conferences.