Deborah Mansfield, Lssgb, Pmp Email & Phone Number

Overland Park, Ks, Us

Leading Continuous Improvement initiatives at construction sites: primarily focused on data centers and solar implementations-- Developed and executed change management strategy for LEAN and Continuous Improvement focus within construction sites and operations-- Developed Solar Construction assessment to evaluate field SOP adherence and Continuous Improvement opportunities. Created reporting and follow-up processes with construction leaders enhancing future field strategies for solar construction.-- Developed and facilitated training modules for LEAN, Leader Daily Cadence and field continuous improvement techniques

Seattle, Wa, Us

Management consulting focus: Support the client’s business through effective organizational change management initiatives including learning opportunities that deliver learner business impact, and initiatives to provide simple, repeatable, and sustainable process improvements. Training Development & Facilitation Lead: Large Salesforce system state licensing implementation -- Collaborated with OCM (Organizational Change Management) team and AGILE project leads to develop and implement client (35+) and client customer (200,000+) training materials, handbooks, and process guides for3 primary stakeholder teams-- Developed training template, established client training standards, and created internal and external training materials -- Managed training environment and created training data standards which decreased learning team rework -- Engaged in weekly client service center huddles to increase CSR communication and process improvements Knowledge & Change Management Lead: Large Utility – Transmission & Distribution -- Developed Knowledge Transfer strategy to prepare key DOC operators for large system implementation and transfer of roles -- Received contract extension to develop templates and manage material updates for key distribution operations subject areas Internal Global Talent Management Alliance Engagement Project -- Managed update to internal Alliance Ambassador program framework, stakeholder analysis and change management strategy

Melbourne, Victoria, Au

-- Responsible for leading LEAN Manufacturing Transformation (based on SHINGO Principles) while transitioning LEAN site roadmap from consultant-led to CSL-led at local site as well as globally and Change Management Lead for transformation -- Built Operational Excellence team; facilitated engagement, financial impact tracking, improvement reporting with site steering committee, and created site-wide awareness and learning around LEAN thinking and LEAN tools (5S, 8 Wastes, PDCA, OEE, Gemba, VSM, PDCA, Kaizen) -- Managed engagement of 1700+ site employees in LEAN Learning Campaigns, increased Performance Control Management (Daily Management) of KPIs by 30%, initiated and coached site-wide Sr Leader Performance Control Management meetings -- Established 5 TPM Pillar Teams (Safety, AM, PM, T&E and FI) and facilitated pillar-specific Kaizen improvement workshops and site-wide 5S improvements across 9 production lines -- Created site-wide LEAN/Six-Sigma change network to establish transformation champions and collaborate with existing thought leadership -- Led bench-marking events outside of industry (nuclear, automotive), and adopted best practices which improved quality and safety -- Participated in Global Site Diagnostic internal team, assessing primary company operations to determine site performance baselines, operating potential and 10% savings reductions of global manufacturing and plasma collection functions

Chicago, Il, Us

Lead Audit & Controls initiatives focused on training, change management, process improvement and project management.• Created and managed training program/assessments and change management strategy, providing oversight and process improvement for internal Audit Methodology annual review.• Responsible for delivering key communications and process improvements to audience of 30+• Managed Quality Assurance Audit function with 4 audit teams and quarterly senior leadership updates.- Achieved employee readiness prior to merger, managing a cross-functional team to compile comprehensive protocol, team, and company information for employee reference guide.- Maximized efficiency and knowledge sharing, creating / maintaining consistent and centralized information portal via SharePoint.- Developed strategic training tailored to specific team needs.

Chicago, Il, Us

-- Led HR Technology & Shared Services initiatives focused on training, change management, process improvement and project management. -- Developed and maintained learning management system (LMS) Plateau documentation & created LMS learning network to increase system admin knowledge sharing across 4 business units -- Coordinated administration of resources across multiple departments for 75+ HR team members and leaders -- Created project management framework, status reporting, issue reporting and resolution process with senior leadership -- Created and managed SharePoint governance, and training; increased interdepartmental collaboration through streamlined information sharing for HR transformation including Service, Technology, and Data Analytics functions -- Developed HR Data Analytics training and job aids for new software tool-Visier, for 50+ HRBPs and HR Center of Excellence leaders -- Enhanced executive event planning process by aligning with company policies and reduced review and approval time by 25%

Chicago, Il, Us

-- Consulted with 6 function leaders to embed continuous improvement mindset across department -- Led project to create new air transportation department, including related resource hiring and equipment purchases; collaborated with top management and provided status and recommendation reports to CEO & senior leadership -- Decommissioned printing group, developed company-wide outsourcing print process and achieved reported savings of $1MM+ -- Led HR Service Center of 20+ CSRs during interim 6-week period -- Implemented case management system upgrade (HEAT) to latest version -- Facilitated updates to HR PeopleSoft system merger integration training materials for key stakeholders, managed training delivery and follow-up with Service Center clients -- Developed and deployed SharePoint 2010 migration process for 6 departments, and created knowledge management guidelines

Chicago, Il, Us

-- Developed and documented process to reduce monthly outsourcing invoice reconciliation by 60% for department of 35+ employees -- Led cross-functional new contract proposal team to define future state of PeopleSoft maintenance, creating processes to facilitate/ document lessons learned from all facets of contract execution. -- Implemented SharePoint site to track outsourcing SLAs & projects, increased management team contract collaboration, and reduced redundancy. Decreased review and approval time by 75%

Chicago, Il, Us

-- Implemented team process improvements and related change management utilizing new SharePoint site -- Automated accuracy of department training tracking; increased accuracy of vendor management invoice tracking, and enhanced resource sharing/project collaboration -- Launched IT department-wide Human Performance and Error Prevention program, reducing significant errors by 50% in the first year while increasing reporting of minor IT errors

200 Applied Parkway, University Park, Il, Us

-- Directed implementation of new process to train internal staff on new product releases -- Led project to train 3 internal support groups on new software product features and aligned departments to prepare for release -- Facilitated executive-hosted client review and product feedback events -- Educated support groups on new product acquired through company acquisition

Bourbonnais, Illinois, Us

-- Managed and trained staff of 11: building services, office administration, finance, and IT functions -- Created and maintained content-based website, increasing content relevancy and member traffic by 25% -- Developed leadership program for 1500+ volunteers, trained 35+ facilitators

Kankakee, Il, Us

Built curriculum and taught entry-level mathCompleted Adult Learning pilot program led by college president

Chicago, Il, Us

-- Directed a Change Management team of 17 in the design, development, and deployment of comprehensive PassPort work management system training and education program -- Successfully enhanced system adoption via stakeholder analysis & management, deployment of training and communication process to 1,500+ employees, improving overall effectiveness of action tracking -- Improved IT targeted training through implementation of IT training resource catalog for 1100+ employees

Addison, Tx, Us

Responsibilities included: Learning sales process and company focus & complete sales program, act as an advocate for company branding, build client base, conduct product demonstrations, and order and track inventory- Built client base with annual sales increases of 10% in first 3 years

Chicago, Il, Us

Manager IT Process & Control:-- Created and managed IT department training support services group, Talent Acquisition process and process Improvement strategy which increased learning and talent acquisition for 100+ department employees -- Managed project plan to move department from inner city to suburbs which increased talent acquisition by 30% -- Managed 15-member team to support Distribution Application used by 42 Ryerson processing & distribution facilities - System processing included order entry, inventory processing, work completion, shipping, logistics & invoicing

Bachelor’S Degree, Computer Science & Math

Certificate: Lean Six Sigma, Certification / Lean Six Sigma Green Belt

Certificate, Organizational Development