Deborah Margarella Email & Phone Number

Portland, Oregon, United States

As a Product Support Specialist, I support our Commerce & Marketing team - pulling from my prior experience as a Commerce Specialist Advisor. I triage reports, manage outages, and troubleshoot escalations to their resolution. Among other topics, I specialize in payment processing, analytics, shipping, email marketing, SEO, order fulfillment, and how Squarespace's Commerce platform integrates with third parties - Stripe, Paypal, Google Analytics, and so on. I work directly with our… Show more As a Product Support Specialist, I support our Commerce & Marketing team - pulling from my prior experience as a Commerce Specialist Advisor. I triage reports, manage outages, and troubleshoot escalations to their resolution. Among other topics, I specialize in payment processing, analytics, shipping, email marketing, SEO, order fulfillment, and how Squarespace's Commerce platform integrates with third parties - Stripe, Paypal, Google Analytics, and so on. I work directly with our Product & Engineering teams to triage issues and resolve them, and provide feedback to streamline processes and improve the product based on customer use and feedback.Additionally, this role has a focus in project management where I work with the SCRUM methodology and oversee projects that focus on improving efficiency and documentation in a manageable way. I also provide shadowing & mentoring opportunities to those interested in Product Support, and help assess & train new hires. Show less

Portland, Oregon Metropolitan Area

I was promoted to Commerce Specialist in February of 2017, with my prior experience in running a small business and enthusiasm for the topic giving me a greater understanding for the merchant's experience. I worked directly with customers in email and chat, and worked with the Product team to communicate what our merchants needed to run their businesses.I also helped manage scheduling for our small team, ensuring our ability to help merchants in a timely and efficient manner.

Portland, Oregon

Supported customers in email and chat, maintaining 94%+ customer satisfaction and an excellent record with internal quality reviews. I focused on investigating and finding the correct answer the first time, and thoroughly explaining it with empathy to resolve issues without escalation whenever possible.

Hillsboro, Oregon, United States

As a barista, I took coffee, food, and other beverage orders and prepared them quickly and effectively. I worked cashier and at bar, giving prompt, personalized, and friendly service in a fast-paced environment while maintaining quality. I helped open and close the store, held coffee preparation demonstrations, and assisted customers with selections based on my own knowledge by offering accurate, detailed information about origin and flavor.

Html, Css, Javacript, Python, Git

Completed a Code Camp Cohort provided by Squarespace, an 8 week bootcamp to ramp up my coding skills. Developed a browser extension.

Education record

Further study into topics of interest.

Bachelor Of Arts - Ba, Vocal Performance

Majored in Vocal Opera Performance.

Associate Of Arts - Aa, Arts & Music

Activities and Societies: Got my Associate's degree at 18, with a focus in the arts.