Deb Martin Email & Phone Number

It Pmo Analyst

Strengths and Selected AccomplishmentSystematizationFollowthroughTeam PlayerI was found and contracted to lead an airline's global technology refresh in the Philadelphia hub because of previous experience in a similar capacity with another airline.My role was threefold: Project Manager for the EDS asset system and iterative readiness for 85 business units; Project Coordinator for resource utilization, equipment transport, and deployment logistics; and IT Liaison for application discovery and the INI database/process.I led an EDS, client, and contractor team in a unified effort that achieved less than 1% device discrepancy upon completion.The result was a successful rollout of 1,000+ network ready devices in what became the airline's showcase site.Click the project link below to view detail about this and other projects as an Independent Consultant.

Volunteer

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Formerly Solidcore

Strengths and Selected AccomplishmentImaginationPlanningSystematizationI was recruited to perform a Client Engagement Manager role for IT Change Control/Compliance solution delivery.Due to an extensive background in Professional Services, I promoted the adoption of a methodology as the basis for materials used in presentations for business development, contracting, and deployment. After conducting a Current State Assessment of existing artifacts, I established a SharePoint digital structure and created templates for all methodology phases.Document and knowledge management principles applied to two client teamsites served as a proof of concept.My virtual, structured foundation positioned this Professional Services Organization to eventually develop an ePMO.Click the project link below to view detail about this and other activities while at Solidcore.

Strengths and Selected AccomplishmentInitiativeSynthesisI was recruited for an engagement at a pharmaceutical company.From an adaptation of this client's Community of Practice for project execution, I created a Website Development Methodology to include key activities, deliverables, and exit criteria by phase from Opportunity Assessment through Post Deployment. Built into this unique methodology were various board review checkpoints for medical/legal/regulatory, architecture, and project office oversight.I led Release I of their flagship product's website redesign. After the successful conclusion, I then planned and launched Release II as a result of lessons learned input that also incorporated data collected for the first time on resource hours incurred by phase.In a dual role as ePM supporting the brand marketing team, I managed parallel Search Engine Optimization and Web Performance Analytics efforts.My ability to devise a customized, website specific process based on formal SDLC expanded its practical application in a regulated industry and enabled future use throughout the company for quality results.Click the project link below to view detail about this activity.

Click the project link below to view detail about activities associated with this small business ownership role.

Strengths and Selected ContributionInitiativeImaginationInnovationChallenged to envision a new environment for an Outsource Services department in a Fortune 25 company that lacked a unified, streamlined method to manage functions and large, auditable data repositories. Championed acquisition of the eRoom digital workplace and introduced web-based access to client/project materials. Conceived the enterprise design, acted as business analyst, represented a structured Quality contracting process, and customized objects.* Enhanced productivity, communications, collaboration, and efficacy of dispersed, mobile professional staff.* Secured eRoom Technology, Inc. validation: design was creative and needed no modification.

Formerly Amc Corporation

Strengths and Selected ContributionSynthesisInterpretationRecruited as key team member for NYC organization intending to evolve to an IS Consultancy. Built operational, virtual Program Management Office; assumed acting directorship, created/led processes from Sales opportunity to Support transition in project-centric manner.* Positioned Manhattan VAR to propose Professional Services; won and delivered engagements for clients such as Tiffany & Co., homeportfolio.com, and Saatchi & Saatchi.* Recommended for promotion to PMO Director.

Strengths and Selected ContributionPlanningSystematizationImplementationEngaged at United Airlines on a 13-airport virtual project to replace thousands of VDTs with configured PCs. Exercised direct facility responsibility for five airports: communications, personnel security, inventories, podium readiness, procurement, resource scheduling, implementation, and support. Created and executed processes for physical surveys, stakeholder status, and demanding equipment logistics in city- and federally-regulated environments.* Led a complex technology platform migration that attained full, distributed computing intelligence for enterprise business applications, messaging, and office products.

Strengths and Selected ContributionManagementFollowthroughEnlisted by the business unit of a Fortune 50 company to assume control of a troubled Visual Basic claims adjusting system deployment. Authored a dual field Project Plan for 1,100 desktops over 24 locations plus 300 telecommuters, contracted for site surveys and remote user home visits, and led the team on a year-long effort to full conclusion.* Rolled out an application that automated a paper-based process and established a networked environment capable of centralized monitoring and reporting.* Awarded sizeable Property & Casualty 'shares' equal to current stock price in value.

Strengths and Selected ContributionTeam PlayerOne of eight of a possible 1,000 employees chosen for a two-year special assignment in the Systems Division of a Fortune 50 firm to launch a corporate Total Quality Management program. Designed and facilitated sessions with partners: Team Awareness, Customer Contact, and Consulting Skills. Coached all levels of teams for high performance, process management, customer satisfaction interviewing, decision making, and meeting effectiveness.* Improved interpersonal relationships and inspired many teams to follow a Quality continuum.* Sought after to conduct ad hoc workshops and facilitate non-TQM meetings through internal reputation.

Strengths and Selected ContributionPlanningSystematizationImplementationEntrusted to architect fulfillment processes for a Fortune 50 firm entering the first AT&T group Tariff-12 that encompassed all channelized and switched services nationwide. Devised and managed the existing AT&T services conversion and the replacement of non-AT&T services. Directed the Healthcare MCI 800 service migration of 1,000+ circuits and some 50 published numbers as Principal Call Center Consultant. Promoted to delivery management role.* Enabled groundbreaking, customized contract execution capability for 900 sites.* Received Systems Division award for this major, unique process accomplishment.* Appointed to a VP's seat on the Contract Review Committee for 800 service/billing interests.

Formerly Sorbus Service

Strengths and Selected ContributionInitiativeImaginationInnovationRecruited to manage nationwide network of 4 headquarters and 50 offices. Pro-actively mastered field consulting and the PBX acquisition process of RFP, cost/benefit analysis, and contracting. Assumed ROLM expert role. Introduced a novel phone coverage method for large administrative group. Created and maintained the first centrally documented records covering blueprints, cabling, circuits, and extensions in database format.* Generated cost savings by replacing rented PBXs with owned equipment; realized cost avoidance by performing software MACs.* Increased overall manageability of dynamic sales/operations environment and response efficiency of office staff.* Granted switch access and re-configuration submission rights as a customer by three ROLM suppliers.

Formerly Rolm Corporation

Strengths and Selected ContributionPlanningSystematizationImplementationDesignated single point of contact for a retail store chain that purchased a PBX to connect its downtown headquarters and 16 branches. Acted as subject-matter expert: outlined the communications plan, facilitated requirements definition in stakeholder sessions, standardized the dialing plan, programmed 21 nodes, produced interim directories, customized and delivered training, and performed pre-/post-cutover tasks to acceptance.* Orchestrated an extensive cost-saving effort that replaced a rented telephone system with owned equipment, centralized the console attendant function, and instituted a consistent inter-store network.

Professional Certificate, Master Certificate In Is/It Project Management

Master Certificate in IS/IT Project Management Elective: Essentials of Business Analysis

Professional Certificate, Project Management Professional Certification Curriculum

Bsba Transfer Program Curriculum, Organizational Management, Information Systems Track

Professional Certificate, Virtual Office Curriculum

Bsba Curriculum, Business Administration

Professional

Project Management – incl. ESI/George Washington University Master Certificate/PMP Certification curriculum, 20/20 Solutions Real World.