Project Manager starting 4/1/2021

I have been contracting at Delta Airlines for the past 10 years. I'm currently a Delivery Manager for the Delta Service Oriented Architecture (SOA) Ancillary Services Kanban Team. I am heading up a team of Business Analysts, Developers, and Quality Assurance personnel who specialize in the Ancillary SOA Services. I've been in this role since 2016. The environment is incredibly complex and leverages the Agile style of software development for the entire product life cycle from requirements through production release. The ancillary services affect many different portfolios such has the Delta.com Website, Reservations, Online Check-in, Airport Kiosk, Cancelled Flights, Schedule Changes, etc. I've also been a project manager in the IT PMO PM group where I specialized in project management of the high value projects focused around the Ancillary Product Sales specializing in the sale of Seat upgrades. The projects required coordination across all of the portfolios at Delta and also coordinating with Deltas external airline partners, such as Air France and KLM so that they could also sell the ancillary products. My initial role at Delta was as an IT PMO QA where I was hired as a Cross Functional QA Lead. My role consisted of Program Manager for the Testing across 9 cross functional projects consumed by all of the 23 various portfolios at Delta.

Management responsibilities of 32 employees, 14 direct reports distributed globally across the countryManagement areas include Product Validation testers, Test Application Administrators, and development ownership if the internally developed test repository QARTFacilitate meetings between the validation groups in India and the US to ensure the entire validation team is informedProduct Validation responsibilities for primary product releases, maintenance releases, and specific customer emergency patchesKey interaction and project status reporting role between Product Validation and the other key organizations such as development, product management, release management, the directors and VPContinually implementing process improvements Gather requirements and design enhancements the test toolFacilitate critical status meetings between validation and developmentDesigned and implemented a Customer PR Analysis. The root cause is analyzed and steps taken to prevent similar issues from reaching the customer Capital planning and procurement for all hardware and 3rd party software required for the test environmentsSalary planning, performance evaluation, mentoring, and guidance in the testing activities for test engineersLead manager for the Best Practice Improvement Team Selected for a special group of individuals to restructure all of the QA organizations within Siemens to the IEEE 829 standard to improve the overall quality of the software produced by the companyFocal lead for transitioning the existing QA processes to the new Enterprise Test Organization methodology which is based on the SDT Corporation, Software Testing in the Real World testing frameworkParticipate in ISO 2009 External AuditsObtained certification to train the global QA organization on the new test methodologyKey role in the new Siemens directed Quality Gate initiative

Engineer in the Field Services group with sole responsibility for the coordination, organization, and delivery and project management of the Teamcenter Technical Transfer Training of 9 productsFacilitate and lead all status meetings and milestone trackingSchedule and facilitate all webinars for training delivery including the coordination of recording the training sessions for replay in a central education libraryStatus tracking and presentation to the VP and directors quarterly on progress

Subject matter export responsible for supporting and guiding customers during their upgrade to the new release and adapting the newly released functionality Designed, developed and delivered training material to sales and services groups including labs to illustrate how to customize the product Coordinated and managed the logistics for the regional training events in Europe, Asia, and the USAuthored and delivered presentation material for the training events and customer symposiums Review of development design documents and requirements to ensure customer use case coverage

Quality Manager of 35 employees with responsibilities for employee reviews, payroll, project schedules, project budget, etc.

Sherpa was purchased by SDRC in January 2000Extensive experience with customer implementations of Sherpa Gathered requirements from customers and ensured that the wording was clear and concise to ensure the customer received what they expectedDesign and develop software and data model customizations based on the approved requirementsAuthored training materials to help the customers train their user baseAuthored acceptance test plans to help the customer verify the new applicationDevelopment responsibility to create custom integrations between Sherpa and the company's legacy systemsAfter SDRC purchased Sherpa, I was involved in the pre-sales accounts to help the existing customers convert their Sherpa systems to Metaphase Technology Software25% travel was required to support the customer base

Long term placement at Guidant/CPI as a SHERPA application developer for their PDM systemDesign responsibilities for the new implementation of their Product Data Management systemDeveloped a strategy to migrate all of the data from their existing legacy system into the new Sherpa systemDevelopment of the customization to the out of the box software to tailor it to fit the needs of GuidantSupport of the power users as they verified all of the company use casesMaintain the system as changes were requested by the user baseUpgrade the Sherpa software to the new versions as they were releasedUnix administration and 3rd party software installation responsibilities on all of the staging systems Debugging and troubleshooting of all the infrastructure problems

Initially placed as a consultant through ESP Software Services and hired on as a permanent employee after a yearSupported the 1000 user base of their existing product data management system implemented with Sherpa softwareGathered requirements from end users for new enhancements needed in the systemDesigned and developed enhancements and bug fixes for the full range of features in the toolSole responsibility for all Sherpa release upgrades and software patch installationUNIX administration support and customer application support for the local usersTraveled to remote global sites to upgrade and maintain the local hardware and backup strategiesKey contributor to the team which designed an expanded hardware infrastructure to improve the overall performance of the system

Leveraged prior client/server knowledge for the development and release of the Passenger Revenue Accounting International Fare Audit (IFA) applicationDeveloped a data conversion interface for a job stream that contained both C applications and COBOL applications. The application had to have the C applications write out and read in COBOL format data.Heavy interface with Sybase in order to ensure correct data model integritySupervised and mentored the 7 other less experienced programmers on the projectImplemented strict code review processes to ensure proper development practices by the teamDesigned and executed the acceptance test plan for the IFA Application

1990-1993Sole testing responsibility for the ALLY ReleasesDebugging and analysis of customer implementationsAuthored and delivered demonstrations and presentations on the product capability at user conferencesDeveloped prototype client/server applications to illustrate the capabilities of distributed processing, distributed data, and XA compliant database access. Supported customers having technical problems including analysis of product defects, and supplying maintenance releasesProvided application consulting/analysis to new and existing customersSupported and extended the internally developed automation test suite1989-1990Tested the port of 3 different fourth generation products to open UNIX PlatformsCertified the products on new Unix OS levels1988-1989Test responsibility for mainframe operating system functionalityAuthored assembly language tests for an internally developed automation suiteAnalyzed and debugged various mainframe octal dumps to determine the appropriate register values