As a Data Analyst at Sheba.xyz, Bangladesh's premier home service platform, I leverage my analytical prowess to derive valuable insights and drive data-driven decision-making. Proficient in MYSQL, Python, Linux, and other tools, I navigate vast datasets to uncover trends and enhance operational efficiency. My role involves translating complex data into actionable strategies, contributing to the continuous growth of Sheba.xyz. Working at the intersection of technology and home services, I am dedicated to optimizing processes and enhancing the overall customer experience. Excited to be part of a dynamic team shaping the future of home services in Bangladesh.

As a Customer Support Representative at Airtel, Bangladesh's leading telecommunications company, I played a pivotal role in delivering exceptional service to customers. From Aug '20 to Sep '22, I honed my communication skills, troubleshooting expertise, and commitment to customer satisfaction. Transitioning to Paperfly, a prominent courier service, I assumed the role of Relationship Manager in Telesales. Driving revenue growth through effective relationship-building, I optimized sales strategies, exceeding targets. These experiences enriched my understanding of the telecommunications and logistics industries, empowering me to provide unparalleled support and strategic insights. Ready to leverage my expertise for future challenges and opportunities.

Seasoned telesales professional with a demonstrated history of driving revenue growth and building lasting customer relationships. Proven expertise in lead generation, effective communication, and persuasive selling techniques. Skilled in navigating diverse industries, from ecommerce to telecommunications and education, honing adaptability and resilience. Accomplished team leader with a talent for motivating and guiding sales teams toward success. Adept at leveraging data insights to optimize sales strategies. Committed to delivering exceptional customer experiences, ensuring satisfaction, and achieving ambitious sales targets.

As the Tele sales Team Leader at Chaldal.com, I led a dynamic team in revolutionizing the online grocery ecommerce landscape from February 24 to July 24. Guiding a talented group, I spearheaded innovative tele sales strategies that significantly contributed to revenue growth. In this fast-paced environment, I mastered the art of effective communication, strategic planning, and team motivation. Achieving and exceeding sales targets, I played a pivotal role in enhancing customer satisfaction. My tenure at Chaldal.com sharpened my leadership skills and deepened my understanding of the ecommerce industry, solidifying my commitment to delivering excellence in every aspect of tele sales management.