Debojyoti De Email and Phone Number
Debojyoti De work email
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Debojyoti De personal email
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Passionate about building teams and guide them operate independently.20 years of experience in various Information Technology domain :IT Service Integration & Management SIAM (Change, Release & Deployment, Knowledge Management, Configuration & Security Inventory Management, Service Activation & Deactivation, Incident/Problem, etc).CRM Application Configuration & Infrastructure Support (Siebel, Salesforce)Data Warehousing (Informatica, DataStage & AbInitio)Telephony (Computer Telephony Integration - Genesys, Interactive Voice Response - WVR)Industry experience :Pharma - Amgen Inc, Astellas IncHR Outsourcing - IBM (supporting 42 customers)Telecom - Sprint USA, Vodafone Netherlands, Airtel AfricaIndustrial - TE ConnectivityEmployee engagement - Social network setup for internal employee clubs, Quizzing, Photography
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Siam ManagerTe Connectivity Aug 2021 - PresentIndiaManaging SIAM Engagement for TE Connectivity -
Service Integration And Management (Siam) - Knowledge ManagerIbm Apr 2017 - Aug 2021Noida Area, India• Coordination across suppliers for the Knowledge Management process and verify that process activities are performed and tracked• Responsible for connecting Customer, Strategic Service Providers and Management on Service Request & Service Catalog management process.• Supported establishing cross supplier release • Acting as escalation point and mediator for any cross-supplier issue pertaining knowledge management.• Additionally, supporting account with CSAT management process as well.• Backup of SIAM Change manager and part of CAB.• Providing Change Management training in NCR region for IBM.Competency : IT Service Management / ITILWork location : Noida (India) -
Service Asset (Security Inventory) & Configuration ManagerIbm Oct 2015 - Mar 2017Responsible for the Server Logical Inventory process that manages logical configuration items from inventory initiation through termination.Managing Security Inventory for entire Airtel Africa (18 countries) infrastructure (5500+ servers / storage devices / network devices).Had completed four full Quarterly Inventory Re-validation successfully.Turned MEA Inventory Management auditable unit (au) green from red one quarter before planned timeline.Audit Focal - Inventory Management rated "Effective" in 2017 Q1 corporate auditSetting up Configuration Management process from scratch.Ensuring CI discovery using TADDM covers the entire span of inventory (94% production CIs mapped)Competency : IT Service Management / ITILWork location : Noida (India)
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Release Manager (Infrastructure Projects)Ibm Dec 2013 - Sep 2015Setting up SIAM process for Release & Deployment Management for Astellas Pharma (UK division) infrastructure projects.Managing the release calendar for UK for entire application and infrastructure domain.Preparing the SIAM Release Management assets (release calendar, process walkthrough, release update request form, etc) and managing them to ensure smooth delivery of Release & Deployment process.Competency : IT Service Management / ITILWork location : Noida (India)
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Transition Specialist (Service Commencement Readiness Team)Ibm Dec 2014 - Mar 2015Transition SME managing back office for managing data gathering meetings, workshops for WPP account.Develop and implement Runbooks per Operating Company that enable the IBM Command Centre to manage the IT Service environment effectively during the Business As Usual (BAU) or ‘interim’ service period (Current Mode of Operation, CMO)Competency : Transition ManagementWork location : Noida (India) and Hursley & Portsmouth (UK)
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Release, Deployment & Configuration Manager (Bi)Ibm Jul 2012 - Nov 2013Setting up Release, Deployment & Configuration Management from scratch for Vodafone NetherlandsManaging the documentation CIs in CMDBCompetency : IT Service Management / ITILWork location : Kolkata (India)
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Advisory Application Consultant (Siebel)Ibm Nov 2011 - Jun 2012Siebel Developer for Sprint PrepaidCompetency : Siebel CRM / Application Development & SupportWork location : Kolkata (India) & San Ramon (USA)
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Advisory Application Consultant (Telephony)Ibm Jan 2008 - Oct 2011Managing the entire Computer Telephony Integration (CTI) and Interactive Voice Response (IVR) application and infrastructure for eHR.Instrumental in upgrading Genesys infrastructure for 2000 users.ZERO sev 1 issue in the 46 months in projectTools used : Genesys CTI, Siebel CTI, Websphere Voice Response (WVR)Competency : Telephony / Application Development & SupportWork Location : Kolkata (India) & Atlanta (USA)
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Senior Application Consultant (Siebel)Ibm Feb 2006 - Dec 2007Onboarding new accounts in eHR - IBM's siebel platform based Human Resource Contact Center solution.Supporting the Siebel infrastructure for eHR.Mentoring junior members.Competency : Siebel CRM / Application Development & SupportWork location : Kolkata (India)
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Technical Consultant - CrmCognizant Technology Solutions Sep 2003 - Feb 2006Kolkata Area, IndiaSiebel EIM and preparing data migration mapping (legacy to centralized CRM) using Informatica & DataStage. Mentored freshers and junior members.Competency : Siebel CRM, ETL / Application Development & SupportWork location : Kolkata (India) & Breda (Netherlands)
Debojyoti De Skills
Debojyoti De Education Details
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Computer Science & Technology
Frequently Asked Questions about Debojyoti De
What company does Debojyoti De work for?
Debojyoti De works for Te Connectivity
What is Debojyoti De's role at the current company?
Debojyoti De's current role is Managing SIAM Engagement for TE Connectivity.
What is Debojyoti De's email address?
Debojyoti De's email address is dd****@****ibm.com
What schools did Debojyoti De attend?
Debojyoti De attended Bengal Engineering And Science University, Shibpur, Symbiosis Centre For Distance Learning.
What are some of Debojyoti De's interests?
Debojyoti De has interest in Quizzing.
What skills is Debojyoti De known for?
Debojyoti De has skills like Itil, It Service Management, Release Management, Requirements Analysis, Service Integration And Management, Configuration Management, Inventory Management, Mentoring, Solution Architecture, Siebel, Crm, Pl/sql.
Who are Debojyoti De's colleagues?
Debojyoti De's colleagues are Dileepa K, Ji Shuguang, Mark Benton, Magyar Flórián, Rodrigo Borla, Hamed Rezaei, Steven Boussen.
Not the Debojyoti De you were looking for?
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Debojyoti De
|Plant Biotechnology | |Plant Tissue Culture| |Plant Molecular Biology | |Cytology| |Genetics| | BioinformaticsBurdwan -
Debojyoti De
Ece'26 || Graphics Co-Lead @Iei Students'S Chapter Ece Aot || Ui/Ux Designer || Video EditorKalyani -
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