Debolina Sinha Email & Phone Number

I embrace challenges, offer diverse experiences and am an agile learner.With 8+ years of experience as a Production Support Analyst, I rapidly transitioned to a role in Software Testing and have performed both manual and automation testing technique to test numerous applications. ● Skilled in Software Testing Methodologies, standards and procedures, development/execution of test plan, test cases and strategies, traceability matrix, defect tracking and Test Reports for manual and automated test environments● Proficient in more than 12 types of testing such as Smoke and Sanity, Functional, GUI, Integration, Black Box, Adhoc, Regression, System, Cross Browser Compatibility, Usability, Security and User Acceptance Testing (UAT) ● Experienced in developing automated tests by using test automation tools: Selenium Web-Driver and WebDriverIO ● Troubleshooted software applications; answered customer questions on technical issues and resolved problems effectively in critical SLA based incidents in production environment● Documented more than 100 reports including technical reports and user manual● Strong time management skills with ability to work on multiple projects with conflicting demands and tight deadlines; very good administrative competencies, able to manage and prioritize workload● A take-charge individual willing to take on challenge and learn new skills; will easily adapt to any office environment as a self-motivated employee who always meets deadlines and abides by absolute confidentiality● Proven ability in conducting research and extracting information with data interpretation and comprehensive results analysis; well versed in the practice of diagnostic information gathering, evaluation and problem solvingCore Strengths ⭐ 🍎Deliver quality – Tested more than 20 projects; identified and eliminated numerous defects- resulted in significant cost savings 🍎Excellent customer service – Provided exceptional technical support by being available 24X7 ; improved customer satisfaction rating by over 25%; reduced production outages by 35% 🍎Reduce Business Expenses – Reduced cost by around 47% by replacing manual effort with automation; resulted in reducing test time and improved efficiency of testing by 90%🍎 People-person – Interacted with a customer base of more than 40,000 users from across the globe with a wide range of diverse cultures and personalities