Debora Chavis Email & Phone Number

Primary Responsibilities include:Identifying and resolving patient billing complaints.Designing, preparing, and maintaining spreadsheets using basic mathematical calculations.Following up on unpaid claims within standard billing cycle timeframe.Maintaining UASI grants using the Grant Management System and managing the incoming grant checks for deposit.Managing the billing for sonogram invoices utilizing the Access database.Performing credit card management and reconciliation for credit card machines.Preparing requisitions and purchase orders, invoices, and vendor payments.Preparing and verifying daily deposits for all clinics within the Department of Human Services and Environmental Health.Preparing weekly and monthly reports using Noetix, Prism and Excel as required by the finance management team.Processing and managing all vendor invoice payments for Department of Human Services, Public Health Division.Maintaining the evidential matter used to input data in the PRISM system.Processing clean claims (no errors) received from various third-party hospitals payment.Providing direct customer service to internal and external clients, clerical staff and hospital liaisons.Remaining current on Procedural Terminology, Classification of Disease, the Healthcare Common Procedure Coding System and modifier coding requirements and payer requirements.Reviewing patients’ invoices for accuracy and completeness and obtaining missing information from patients.Reviewing and processing contractor’s payroll.Submitting requests for quick checks.

Primary duties included:Backup for Environmental Health, community Health Protection.Issued licenses for Arlington County vendors, issued birth and death certificates, and scheduled truck inspections.Accurately entered clinic encounters in a timely manner.Collected payments (cash, check or credit card) for services rendered.Completed all clinic data entry and transcriptions for various clinical procedures.Ensured that walk-in clients received quality service by linking them with the appropriate program staff.Filed all lab slips and other supporting documents in client medical records.Maintained strict confidentiality and adhered to all Health Insurance Portability and Accountability Act guidelines/regulations.Managed the reception desk and referred citizens to other programs offered by Arlington County.Managed the Bureau Chiefs’ general phone lines by routing calls and taking messages as appropriate.Provided direct customer service to internal and external clients.Provided general information and assistance to clients regarding clinic services and hours of operation.Registered clients and created and updated medical records.Reviewed demographic information of returning clients to ensure accuracy.Set up Polo-com for video conferencing.Served as the department’s notary and state registrar for signing off on death certificates, marriage certificates, divorce degrees and birth certificates.Scheduled and confirmed appointments for the Tuberculosis Clinic and Refugee Clinics, which included laboratory testing, nurse evaluations, medications, tuberculosis skin test and x-rays.Scheduled meetings and maintained the fiscal year calendar.

Compiled procedures and policies for sales agents and clients, in the real estate industry.Created and assigned e-mail addresses for sales agents.Coordinated the repair and maintenance of office equipment.Ensured adherence to all office policies and procedures in a timely manner.Managed payroll, time sheets, invoices, and daily bank deposits.Prepared and processed vendor invoices for payment as well as the yearly 1099’s using Payroll Mate.Monitored the use of supplies and equipment.Organized the general filing system and correspondence.Performed account reconciliations using Quick Books.Performed daily clerical duties.Prepared agendas and supporting documents for meetings and conference calls.Set up training through WEBINARS.Prepared commission checks using MEMO system.Prepared and submitted proposals.Processed ACH deposits through online banking.

Advised sales team on departmental procedures and provided support, as needed.Built effective relationships within and across business units to meet organizational goals.Coordinated efforts internally and with other companies and organizations.Interfaced with members of the technical staff responsible for designing circuit components and materials to ensure that overall design requirements were met.Ensured customer’s expectations for service from initiation of order through installation was acceptable.Grouped many small telecommunication flows/circuits into larger units to enhance customer performance.Managed and monitored interaction with internal clients such as equipment vendors and suppliers.Managed installation plans and evaluated and coordinated the installation of data services.Managed customer DS0 and DS1 (Digital Signals) Internet, Frame Relay, Voice/IP and Full T1 accounts.Maintained correspondence between carriers and customers escalates with Incumbent Local Exchange Carrier (ILEC’s) and competitive Local Exchange Carrier (CLEC’s) to resolve circuit delivery issues.Successfully tracked record of delivering quality products to customers.Tracked and obtained firm order commitments (FOC).Verified design layout reports to confirm proper circuit design.Coordinated installation and circuit testing through implementations.

Primary duties included:Conveyed guidance on product information, pricing, machine scheduling, complaints, and order tracking.Logged and tracked resolution of customer incidents for the company.Maintained open channels of communications with management and customers.Maintained accurate supporting documentation of all transactions.Negotiated with vendors and resolved conflicts to ensure agreements on price, product, and delivery.Provided timely and accurate information to sales representatives and customers as well as offered alternatives for paper purchase requests.Served as liaison between the mills, sales representatives, and customers.

As the Trouble Ticket Coordinator:Managed requests for assistance on problem reports from customers.Obtained required/pertinent customer information to adequately describe the request or problem report.Performed an initial analysis and invoked the proper support pertaining to the customer’s problem(s).Input information into the problem tracking system.Directed the request or problem to the most appropriate support area.Ensured customers’ requests or problem reports were handled satisfactorily.As the Senior Customer Service Representative:Managed and maintained residential and business accounts in an automatic call distribution (ACD) environment.Received and verified documents required for billing and follow-up purposes.Ensured compliance regarding billing and follow-up on all accounts.Processed work orders accurately and timely.Processed orders, prepared correspondence, and fulfilled customer’s needs to ensure customer satisfaction.As of August 2020, the brand U.S. Sprint ceased exist.