First line support for Codacy users; troubleshooting and solving technical issues and product-related questions. Identify and escalate bugs to the engineering teams and support improvements to the internal documentation.

- Work on a team of early-career developers under the guidance of experienced professionals using Agile processes to build a production progressive web app (PWA) over the course of 8 weeks (tech stack: React/Firebase/Netlify). - The team emphasized pair programming and participated in weekly demos and retros

- Translated website content from English into Spanish for the CodeDoor platform (which helps non-profits train coding skills to students)

- Coordinated international workshops and managed the overall logistics - Maintained open communication with clients, vendors, and consultants- Processed consultant and vendor contracts, payments, billing and invoices using SAP

- Maintained and updated the content and structure of the unit’s website - Collected data on projects that integrate mobile services and technological innovation to support agricultural entrepreneurs

- Maintained the office’s website using HTML/CSS - Handled communication with consultants, vendors and government officials from Latin America and the Caribbean (20 countries)- Processed suppliers’ contracts, payments, and invoices using ORACLE

- Performed administrative and office support activities - Provided logistics support with special AmCham events and meetings - Assisted with AmCham membership accounts of corporate and individual members - Translated documents and drafted meeting minutes in English and Spanish