Débora Gonçalves Email & Phone Number

Belo Horizonte, État Minas Gerais, Brésil

Belmoney group: Belmoney / Manmar / Bleu Book Group / BT Money Transfers & Exchange / Beltech / XP Investments / LuxSellect Work under pressure and tight deadlines. Provides high-level administrative bank support and assistance to the CEO. Performs clerical and administrative tasks including drafting letters, memos, invoices, reports, and other documents. Arranges travel and accommodations. Schedules and attends meetings on behalf of executives, taking notes and recording minutes. Receives incoming communication or memos on behalf of senior staff, reviews contents, determines importance, and summarizes and/or distributes contents to appropriate staff. Performs office tasks including maintaining records, ordering supplies, and performing basic bookkeeping. Performs additional duties as assigned by executives. Performs other related duties as assigned.

London, England, United Kingdom

I deal with customer enquiries and aim to meet their expectations; I also manage the bookings on-going process and interface with operations department to ensure that time commitments and quality standards are achieved. I make sure that we have received confirmation of bookings from suppliers and it is archived accordingly; I process cancellations and modifications and promptly relays this information to the other related departments; I advise quotation department with requested information about the prices and other service’s conditions. I search for new suppliers according to client request and market demand, getting the group rates and prices from them; negotiating and contracting the services. I analyse and review pricing for already contracted services, negotiating them in order to stay compatible in the market;  Work under pressure and to tight deadlines. Work closely with accounts department while chasing pro-forma invoices for pre-booked services.

Luxembourg

I participated in events, conferences and parties organisation at the Casino.I greeted arriving guests and directed them to their event location in a professional and courteous appearance.I was in charge to communicate all the situations with the management and organisers. Trustworthy of the cash register in events. Always requested for a major events and VIP customers service. I supervised new catering collaborators training.

Lisbon Area, Portugal

 Examiner at the Center for Foreign Language for Portuguese speaking exams. Assessment of Portuguese levels from A2 to C2 for foreigners to acquire the national certificate.

Lisbonne, Portugal

I supported travel agencies using Amadeus booking software for flights, cars and hotels. Many times praised by customers for solving their issues with clear explanations and patience. I supervised the functional helpdesk during the changeover period.

Lisbonne, Portugal

I worked finding solutions for several flight irregularities, booking and issuing flight tickets for Ibéria’s customers. Management of airline reservations. I was assigned Floorwalker of my group to advice my colleagues which resulted in decreasing inbound calling time by 10%.

Lisbonne, Portugal

I was selected to participate in the Project "Bilingualism, learning Portuguese L2 and educational success in the Portuguese School", in a partnership with Calouste Gulbenkian Foundation and financed by FCT. Guided by the researchers Margarita Correia and Maria Helena Mira Mateus; I made the introduction, filling, analysis, treatment and revision of databases of the lexical inquiry.

Lisbon Area, Portugal

Sale of Israeli beauty products in the largest shopping center of Lisbon (Colombo) contacting prospective customers and introducing the products with a assertive behavior being convincingly effective with friendly demeanor. Customer advice, payment's charge and inventories. Nominated best seller 5 times, selling over 15K €/month.

Région De Belo Horizonte, Brésil

 I was in charge of caring VIP Customers and solving technical problems. I managed new colleagues training and helping them dealing with their clients.

Région De Belo Horizonte, Brésil

 I recorded and archived Italian-Portuguese and Portuguese-Italian certified translation documents.

Master 1, Portuguese Culture And Language Ple/Pl2

Linguistics; Culture; Grammar and Communication; Didactics of Portuguese (Foreign language / Secondary language); Teaching; Learning.

Licence, Language, Literature And Modern Culture

Activities and Societies: Erasmus (one semester): University Paul-Valéry III in Montpellier (France). Literature; General Culture.