Debora Leon Email & Phone Number

Bellevue, Washington, United States

• Coordinated with various departments, including sales teams, support, and billing, to efficiently address customer questions and concerns to retain the client and reduce churn. Provided expertise and education on.
• Identified save offers and applicable discounts within pre-established limits to triage situations; obtained and analyzed customer feedback to develop and implemented new techniques to ensure customer retention.
• Exceeded all service level agreement (SLA) goals and standards for inbound calls, while serving as a trusted team player that demonstrates a high level of care for customer needs

Bellevue, WA

• Managed customer care activities, such as complaint management, recommendations, product coaching, troubleshooting, and technical support. Collaborated with a wide range of industry associates to identify and achieve.
• Instrumental in the development of effective new strategies to maximize customer satisfaction, while coordinating with real estate professionals, brokers, and other business partners.
• Achieved all company SLA standards and maintained 40 or more contacts and transactions per day.

Greater Seattle Area

• ING DIRECT / CAPITAL ONE – Los Angeles, CA / Seattle, WACollaborated with each client to sell innovative customized solutions that meet their unique financial goals. Cultivated and strengthened relationships between.
• Boosted sales of numerous products, including CDs and checking, savings, and mortgage accounts through upselling and cross-selling.
• Maximized client knowledge on account management procedures, security, and product guarantees by applying exceptional communication and customer service skills.

• Led the development of accounts and revenue, while managing key activities, including market data gathering, strategy development, customer order support, and documentation development. Provided tailored presentations.
• Successfully developed relationships with prospective high-value clients to secure long-term interest.

• Headed all aspects of college certification programs for prospective students, such as program presentations, applicant consultations, enrollment assistance, outreach, and student follow-up. Enhanced enrollment and.
• Demonstrated exceptional customer service, organizational, and project management skills that facilitated coordinating the enrollment process simultaneously with numerous students.

Education record

Prepare for the Salesforce Administrator Credential

Communications