Debora Leon Email & Phone Number

Bellevue, Washington, United States

Coordinated with various departments, including sales teams, support, and billing, to efficiently address customer questions and concerns to retain the client and reduce churn. Provided expertise and education on products and services to increase retention of the current customer base. Assisted customers by reviewing products and benefits, as well as resolving service and related issues.Key Contributions• Identified save offers and applicable discounts within pre-established limits to triage situations; obtained and analyzed customer feedback to develop and implemented new techniques to ensure customer retention.• Exceeded all service level agreement (SLA) goals and standards for inbound calls, while serving as a trusted team player that demonstrates a high level of care for customer needs

Bellevue, Wa

Managed customer care activities, such as complaint management, recommendations, product coaching, troubleshooting, and technical support. Collaborated with a wide range of industry associates to identify and achieve internal business needs. Led and executed telephone and email correspondence initiatives to enhance communication with customers. Managed calls from 2 queues, including general calls to assist agents and for Sharper Agent members, including all print advertising, postcards, small calendars, holiday cards, and postcard campaigns.Key Contributions• Instrumental in the development of effective new strategies to maximize customer satisfaction, while coordinating with real estate professionals, brokers, and other business partners.• Achieved all company SLA standards and maintained 40 or more contacts and transactions per day.

Greater Seattle Area

ING DIRECT / CAPITAL ONE – Los Angeles, CA / Seattle, WACollaborated with each client to sell innovative customized solutions that meet their unique financial goals. Cultivated and strengthened relationships between the company and clients by implementing a new proprietary customer experience program. Achieved the financial needs of a diverse group of clients by researching trends and emerging industry products, as well as delivering detailed product consulting.Key Contributions• Boosted sales of numerous products, including CDs and checking, savings, and mortgage accounts through upselling and cross-selling.• Maximized client knowledge on account management procedures, security, and product guarantees by applying exceptional communication and customer service skills.

Led the development of accounts and revenue, while managing key activities, including market data gathering, strategy development, customer order support, and documentation development. Provided tailored presentations to assist decision-makers with service benefits and return on investment. Coordinated creative content development for a new start-up business marketing firm.Key Contribution• Successfully developed relationships with prospective high-value clients to secure long-term interest.

Headed all aspects of college certification programs for prospective students, such as program presentations, applicant consultations, enrollment assistance, outreach, and student follow-up. Enhanced enrollment and applied strong negotiating skills to market school programs and close with students considering the program.Key Contribution• Demonstrated exceptional customer service, organizational, and project management skills that facilitated coordinating the enrollment process simultaneously with numerous students.

Education record

Prepare for the Salesforce Administrator Credential

Communications