Débora Carvalho Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

Responsible for preparing and presenting hotel results at weekly Revenue Meeting. Manage the inventory and apartment categories distribution. Manage products availability in distribution channels. Adjust group forecast and hotel pricing. Work with marketing team to create new products. Responsible for packages and rates settings in the systems. Responsible for the Daily Business Review of non-guaranteed groups and small groups. Work closely with reception team to understand upsell opportunities.

São Paulo, Brazil

Responsible for generating reports and dashboards to track performance metrics. Manage room distribution across various channels. Collaborate with sales, marketing, and operations teams to align revenue strategies with overall business goals. Utilize advanced revenue management software and tools for efficient analysis and strategy execution such as Travel Click, OTA Insight, ThoughtSpot and others.

São Paulo, Brazil

Support activities to the sales manager and sales coordinator, such as maintaining files to keep track of important documents, performed data entry as required, prepared analysis and reports. Helped increase customer loyalty through client relationship. Handled contracts and promptly responded to client inquiries. Received and care for VIP guests inquiries.

São Paulo, Brazil

Handled internal and external inquiries from guests and employees. Responsable for communicating guests needs to different sectors, sending service orders through HotSos. Received reservations inquiries and made them. Received food and beverage orders for in-in-room dining and transferred through Micros.

Sorocaba, Brazil

Management of reception activities, preparation of staff schedules and vacation planning, monitoring occurrences to resolve issues and ensure quality service. Responsible for purchasing office supplies, cleaning materials, amenities, minibar items, beverages, and sourcing restaurant supplies. Also accountable for accounts payable.

Sorocaba, Brazil

Reconciliation and closing of the cash register, generating reports, handling guest check-ins and check-outs, entering orders into the system, processing reservations, releasing guest rooms, issuing invoices, and performing other relevant tasks associated with the role.

Pós-Graduação Em Gestão De Marketing Digital: Estratégia, Prática E Performance, Marketing/Marketing Management, General

Bacharel Em Hotelaria, Hotelaria

Exchange Program, Business Management