Debora Mendonca Email & Phone Number

Dublin, Condado De Dublin, Irlanda

Dublin, Condado De Dublin, Irlanda

- Responsible for assisting Project Managers and with the day-to-day monitoring of trials;- Review of turnaround time for result reporting from laboratory to clinical sites;- Generate internal and external management reports and provision of these to the Sponsor/Clinical teams or the Project Manager, e.g. open query reports, cancelled results reports, protocol tracking reports.; - Creating and updating study documents from templates in the set-up phase of a study e.g. communication / escalation plan, ICOLABS forms; - Responsible for sample management activities relating to project management e.g. running and reviewing storage data manifests and patient storage logs, coordinating outgoing shipments; - Data reconciliation including those for interim and final locks including the review of storage samples;- Provide training to other PMs and PCs as requested by management.

County Dublin, Ireland

- Serve as the first point of contact for Customers and Partners for general queries relating to Veritas products and services, as licensing portal access and technical support, both in English, Spanish and Portuguese;- Quickly respond to customer calls, web cases, emails and chats, delivering a high level of service and provide prompt resolution to ensure customer satisfaction;- Support ongoing customer retention activities, including researching what may be the root cause of a customer issue and manage customer inquiries and troubleshoot customer or problem using appropriate reference materials and tools as Oracle Service Cloud;- Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; - Liaise with other Veritas business units as needed; - Make strategic outbound calls to current customers to drive adoption, business value and client satisfaction with the ultimate goal of up-sell, cross-sell and subscription renewal.

County Dublin, Ireland

- Responsible for reviewing Agreements to ensure all legal requirements are met & documentation is complete; - Possess & enforce an expert level of understanding current revenue recognition guidelines as established by Finance & compliant with Sox procedure; - Complete analysis and investigation of queries related to specific Microsoft Business Programs and Contracts; Updates to customer on progress via email, followed by complete resolution on any queries within the agreed service level; -Ensure that all data entered is SOX compliant along with any other data privacy and quality controls; - Responsible for keeping accurate records of business activities including detailed information on Agreements exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance; - Routinely evaluate workload and prioritize based on the Company revenue needs, customer sensitivity and follow guidance from Senior Team members; - Serve as backup support to others on the team with the resolution of more complex or unusual problems;- Work with all level of the organization as well as the Company's partners to meet customer business needs; - Proactively develop plans to avoid potential problems & takes ownership of issues when they arise.

County Dublin, Ireland

Rio De Janeiro E Região, Brasil

Main activities and responsibilities: -Responsible for operational management; -Build and Maintain customer relationships and ensure they are served with the best products to their needs; -Allocation of resources according to the needs and objectives to be achieved; -Development and analysis of productivity; -Training of new employees, as well as monitoring and evaluation of the team; -Organization of team qualifications (Fam Tour and Site Inspections); -Development for company sales programs; -Negotiations of blockages and tariffs with suppliers to meet a demand from the company and customers; -Network with representatives of hotel chains, airlines, tourist attractions, and other destinations to create agreements to attend the demand; -Participation in fairs, congresses and national and international events, in order to promote the company.

Rio De Janeiro E Região, Brasil

Main activities and responsibilities: -Responsible for booking and coordinating (hotels, tours, transfers) for Latin American clients based on client’s needs, budgets, and expectations; -Assisting with individual travel requirements, including special needs; -Data Entry (suppliers data and tariffs) in the system; -Handled customer service issues, including unhappy clients, missed flights, overbooked hotels, mistakes in the itinerary, and other last-minute problems; -Fair assistant.

Executive Mba, Project Management

Bachelor'S Degree, Tourism