Debora Pahlas Email and Phone Number

Plans, coordinates and monitors the implementation of IT equipment, low voltage wiring, telephone systems, point of sale devices, sound systems, Point of Sale, printers, and in store network in all domestic stores. Determines resource requirements (including software, hardware, 3rd party vendors and internal departments) of projects, based on specifications. o Maintains and distributes project schedule to include preliminary construction updates, pre-wire tasks, equipment staging, materials procurement, and installation tasks. Leads project meetings and prepares meeting minutes and presentations. Reviews budgets, purchase order requests, change order reviews and final billing reviews.Defines and tracks project success metrics. Ensures project meets internal and client expectations with respect to quality, budget, delivery time lines, and strategy. Identifies tracks, manages and reduces risk on all projects. Escalates risks, when necessary, to ensure minimal impact to quality, budget, and time line.Manages relationships with all internal and external partners, sub-contractors, and stakeholders. Conducts weekly reviews with vendors on project status. Assists in evaluation of potential vendor problems.Develops project process documentation.Travels to specific site locations to perform quality control audits and grand opening support as they relate to systems. Develops Requests for Pricing (RFP) and Requests for Information (RFI) for all projects. Develops and maintains an understanding of equipment and technology platforms, drawings and specifications, materials, and required standards.

Assist customers with questions regarding computer service requests and issues - primarily with desktop support, computer access and service requests.Manage small-to-medium scale Infrastructure projects and initiativesCoordinate projects involving upgrades to standard desktop operating environments and oversee remediation of issues with program managers, application owners and desktop engineers.Application owner for the HP Quality Center; responsible for prioritizing work assignments to the offshore development team and interfacing with local customers and operations support. Coordinate the global testing cycle for Environmental Change Testing for security patching and vulnerability remediation.Prepare communication material for IT-related notifications, computer-user instructions and documentation of standard work for IT policy compliance and audits. Represent Otis WHQ and Engineering for computer change control scheduling and approvals.Gather information and track status of globally infrastructure deployment or sunsetting initiatives.Represent Otis in the UTC cost savings initiatives.Technically support the digital rights management environment for Otis globally. Maintain computer catalogs requests.Assist with financial chargeback reporting for campus telephones and wireless plans.Represent Otis WHQ for desktop-related hardware and OS standard review boardManage Licensing for various softwarePerform SOX audit controls for Infrastructure access and terminations

Responsible for Onboarding and Offboarding Employees, Contractors and Vendors - Including server and LAN access, Software, HardwarePerform SOX audit controls for Infrastructure access and terminationsSmall to Medium size projects as assignedSupported a team of 50 remote workers, including administrative tasks, hardware and software requirements, calendar management and other requests as needed.Acquired Hardware and Software for staff and management Worked closely with Infrastructure Support to ensure latest hardware and software availability for staff and management, while managing licensing costs through product comparisons and maximizing licensing costsCreated and maintain process documentation as requiredMaintained and administered SharePoint SiteManaged server access for employees, contractors and vendors, through security management rigorUpdated and created Roles Based Access Roles (RBAC)Maintained RBAC Matrix and administer changes and updates to both the data and software access through RBACCreated monthly project report and status updatesCreated PowerPoint presentations for executive management as requestedMaintained organization chart and headcountManaged email groups and distribution lists Procured pagers and cell phones and resolve issues as needed, analyze monthly billing statements for financial savingsProduced monthly report card for publication to executive leadershipAdministrative Support for 5 Directors and indirect staff of 100+ employees, vendors and contractors.Real Estate and Facilities responsibilities for new staff and for move coordination between locations

Managed one of Insurity's largest clients, whose service requirements are complex and for whom we serviced and maintained DOS, Windows and Web Based platforms across both Commercial and Personal Lines. Co-Led the project that brought our client into production with our newest Web Based Application. Conducted Quality testing on Web Based application.Led and participated in client shoulder to shoulder testing effort for Web based application.Services include overall account management, relationship management, revenue management, problem escalation and some project management.Responsible for increasing revenue by identifying to clients newly developed or newly applicable enhancements. Managed and reported on a complex Service Level AgreementSupported the clients' business requirements and goals,.Partnered with the client and internal staff to ensure that work requests are complete Negotiate schedules that fit with the client's business needs, Identified and assisted in the resolution of issues affecting client satisfaction and the account relationship. Provide input on client activity to senior management.Created Client Services SharePoint Portal to be used as a single source of information for all accounts and trained Account Managers and Client Executives.Managed Help Desk, Build and Distribution Team, Technical Writers. Developed and motivated staff by identifying staff development plans, key development opportunities and training objectives.Evaluated staff performance by providing ongoing feedback, .