• Support for Internal Users: Technical and operational support for the organization's employees. • Monitoring of Daily Meetings in Scrum: Participation in daily meetings to align and update tasks in the agile model. • Support for Software Planning and Development: Contribution to analysis, modeling and coding, using programming languages ​and environments. • Creation of Landing Pages: Assistance in the design, development and implementation of customized pages for digital campaigns and strategies.

• User Support: Provision of technical support to resolve problems and queries from end users.• Call Handling: Management and response to requests and incidents through call handling tools.• Infrastructure Support: Maintenance and support of IT equipment and infrastructure, including hardware and software.• Network Cabling: Organization, installation and maintenance of structured cabling for local networks.• User Creation: Configuration and management of user accounts in corporate systems and platforms.• Aheeva Platform Management: Administration and support in the use of the Aheeva platform for call centers or related solutions.• Operating System Management: Configuration, maintenance and support for Windows, Linux and other operating systems.• Network Administration: Monitoring and troubleshooting local networks (LAN), wireless networks (Wi-Fi) and internet connections.• Execution of Additional Activities: Performing other tasks related to the support and operation of the IT department.