• Conducted market research to identify trends; established self-owned business with research results• Built lasting customer relationships by utilizing strong communication and relationship development skills; addressed questions and concerns quickly and provided customers product alternatives• Managed administrative requirements such as promotional budgets, customer requests, uploading information on-schedule and managing multiple ventures simultaneously • Increased awareness of services by developing promotional campaigns including customizing advertisements and building web-pages resulting in increased traffic

SUMMA CUM LAUDE EDUCATION IN HEALTHCARE ADMINISTRATION WITH LPN BACKGROUND AND 10+ YEARS CUSTOMER SERVICE EXCELLENCEEagerly anticipating the transition into a career in healthcare or customer care, utilizing my organization, communication, detail management and relationship-building strengths, and computer skills; as well as my knowledge of medical terminology and coding.Summary of QualificationsLPN background; knowledgeable in medical terminology, billing and coding, HIPAA regulations, health records and insurance. Formally trained in Microsoft Office 2010; 10+ years customer service experience.• Organization: Demonstrated experience juggling multiple priorities and meeting deadlines• Management: Proven ability to schedule, assign, and supervise staff• Administration: Excellent support skills including spreadsheets, records management• Management: Proven ability to schedule, assign, and supervise staff• Communication: Strong communication, follow-through and team building skills• Passion for building customer relationships through strong communication and problem solving skills

Self-improvement, growth quest led me to seek an administration degree in order to become an optimally equipped company team member. This was achieved while simultaneously running home business.Graduated summa cum laude on March 25, 2012.

• Built strong relationships with customers increasing repeat business and quality of shopping experience; made an effort to know customers by their first name• Managed multiple financial transactions and customer requests daily utilizing time-management and organization• Demonstrated patience and courtesy when customers had questions or concerns and always provided solutions that provided satisfaction to both parties • Partnered with teammates and communicated with one another to provide timely, friendly service to customers especially during periods of high-traffic

Prepared food for UWRF students, staff, and faculty. Prepared or assisted in preparing upscale catering banquets.• Input data into production sheets as needed.• Demonstrated ability to be versatile and work all stations.• Ensured that all portion sizes, quality standards, food and equipment policies and procedures were maintained.• Ensured all sanitation and nutrition practices were followed.• Adhered to all HAACP food safety practices.• Followed all DHEC requirements.• Monitored food and refrigeration temperatures on a regular basis.

Responsibilities included:• Creation and preparation of daily specials• Training, supervising, and scheduling staff• Placing orders via telephone or computer• Counting and analyzing inventory• Managing and reporting P&Ls