Associate It Manager
• Over 4 Desktop Field Service Technicians. Deliverables, imaging, installs, sanitization, and transport of multiple form factors• Maintain SLA adherence and reporting to the customer. • Steward of the vendor business partnership with Dell / HP / Lenovo. Ensure compliance with customer processes and procedures, emphasizing security and privacy requirements. Manage workflow, personnel availability, and hardware accessibility for special projects and unscheduled requests.