As the Associate IT Manager at Florida Blue, my technical leadership extends over 4.5 impactful years, with an unwavering commitment to maintaining service level agreements and optimizing customer satisfaction. My hands-on experience in protocol analysis, coupled with my expertise in ticketing systems, empowers our team to excel in hardware support across various sites.My role as a steward of vendor partnerships with industry giants like Dell, HP, and Lenovo underscores my focus on compliance, security, and privacy. This strategic alliance facilitates our mission to manage workflow efficiently and respond adeptly to both planned and impromptu technical needs. The certifications in CompTIA A+, Network+, and Security+ are testaments to my dedication to upholding rigorous IT standards and fostering a culture of continuous improvement within our organization.