Temporary, full time position through CornerStone Staffing. Entered CPI (Collateral Protection Insurance) data into client system for automobiles, motorcycles, boats, trailers, and mobile homes. Insurance carriers included State Farm, Geico, Progressive and myriad of others.Attained the level of Excellence required to be recognized for Best Document Processor Award on December 3, 2021.

Key position with Management team, Human Resources, Security and IT departments and all vendors for an Employment Background Check/Drug Screening company.

Temporary, full time position assisting the ACA Lead to prepare 1095-C (2016) forms for clients.

Provided exceptional customer service to Comcast High-Speed Internet and Digital Voice customers in the Greater Chicago Regional inbound call center. Developed excellent rapport to effectively troubleshoot equipment, schedule service appointments, educate customers about products/services.Upgraded/downgraded phone, internet and video services to improve retention. Resolved technical questions, billing inquiries and credited/documented accounts as appropriate.

Responsible for all aspects of store management and sales. Earned bonus for exceeding sales goal by 34% and additional bonus for operating below budget in regards to payroll and minimizing waste, awarded cash bonuses for PWP incentives.Hired, trained and monitored Sales Associates performance; created positive customer experience to ensure repeat business.Prepared sales reports i.e. Daily Cash Balance, weekly and month-end reports.Opened new store in October, 2008.

Supported the HR Director at the corporate headquarters for a healthcare service organization of 3,000 employees. (Temporary position created for HR Director's extended leave of absence.)Managed the workers compensation and unemployment compensation programs. Contested claims, filed appeals, coached managers and participated in unemployment hearings.Processed new hire offer letters, independent contractor agreements and all retention, relocation and employee referral bonuses. Authorized payroll manager to pay out bonuses as warranted.Verified licensures are compliant with state requirements; entered records into Ceridian HRIS.

● Managed the Hearing Conservation Program’s annual training and audiometric testing. Followed up with OSHA compliance notification letters (Recordable Standard Threshold Shift or STS, Non-Recordable STS and Medical Referral). Managed the OSHA 300 log. ● Investigated and answered a Human Rights harassment charge; investigated internal complaints and work-related injuries; documented and issued progressive disciplinary action. ● Administered all benefits and insurance coverage (medical, dental, life, disability, tuition reimbursement, workers and unemployment compensation, attendance control, FMLA, etc.) ● Streamlined all 401k loans, withdrawals, changes and workers’ compensation claims with on-line vendors; revived the employee referral bonus program.

● Managed all employee relations: EEOC charges, union grievances, sexual harassment complaints, wage and hour claims, unemployment claims and appeals, etc. ● Investigated general liability claims, negotiated and authorized payments and settlements. ● Conducted training for management and janitorial staff. Topics included: Hazardous Communication, Blood borne Pathogens, HIPAA, Kimco Rules and Regulations, Progressive Discipline, Sexual Harassment, Accident Prevention and Safety, High Rise Fire Evacuation, I-9, and other training initiatives. ● Participated in ongoing Claim Reviews for general liability and workers’ compensation claims. ● Managed OSHA investigations, contested complaints and citations, minimizing penalties.

● Identified strategic positions for layoffs and reductions in force, documented decisions; communicated reengineering to transitioned employees and remaining workforce. Participated in an off-site strategic planning meeting. Processed bi-weekly payroll.● Investigated employee relations issues reducing the company’s potential liability in risk (sexual harassment, violence in the workplace, suspected substance abuse); assured employees were treated with integrity.● Coached management with progressive discipline, due process and documentation; counseled employees to improve performance, efficiency and adherence to policy.● Conducted industry salary/wage survey analysis and implemented 3.7% salary range change for non-exempt employees, improving retention; managed affirmative action program.● Chaired the management Safety Steering Committee; investigated safety related incidents and root cause for prevention; ensured that the safety action team implemented corrective action.● Recognized by ITW Corporate and United Way for outstanding service and leadership.