Responsible for creating the Operations Model team for special projects management in the company, including team building, roles and responsibilities definition, strategic alignment with the corporate objectives to enable strong team with high index of customer satisfaction and to deliver success projects to the customer. Elaborated case studies with the applications team to bring new opportunities to the company including scope, cost benefits analysis, return of investment, resource planning and timeline. Worked in conjunction with senior management to define priorities for each project and include them into the corporate portfolio. Managed projects from inception to completion including, scope, resource, budget, schedule, quality and communication with stakeholders. As facilitator, understood internal customers (Itaú BBA and Itaú Unibanco) need to design the solution and enable capabilities on time and budget.Reported projects progress to all stakeholders from a management and operations perspectives, and leaded requirements gathering definition for finance products.

Responsible for IT in the business area of Gas and Energy by Program GED/ECM (Enterprise Content Management) wich aims to implement a system of electronic document management, developed at IBM FileNet P8 platform.Provide overall direction for establishing project requirements, priorities and deadlines in partnership with the service areas of IT, integrate project plans into program plansEstablish roles and responsibilities within the team's main program, allocate and coordinate resources in one or more projects.Manage and control the budget and risks for the project, developing and monitoring project(s) / program. Work with stakeholders to identify and track expectations, milestones and results.Prepare and present reports for management and stakeholders level. Using the concepts of PMI (Project Management Institute) associated with experience in MS Project tool and SAP / PS.Participate and lead the preparation of the annual IT planning for the corporate client area of Gas and Energy, acting in negotiation and prospection for new projects.Perform analysis of business process and documentation flow to develop IT and ECM requirements. Work closely with internal business customers and functional process owners in order to develop system requirements. Work with IT service management and IT project management to ensure that internal business customer priorities are delivered.Act as the liaison to IT experts in identifying technical solutions for both tactical and strategic internal business customer and functional owner challenges. Communicate the technology needs of the business to IT, and the capabilities and services of IT to the business. Act as single point of contact for multiple customers, providing status, resolution, and escalation focal point for new initiatives as well as issues with current IT services.

Worked at Project BDGP, responsible for the technical coordination of team, data modeling, functional analysis and technical specification of the solution for the information managerial which was obtained from the project management module of Oracle ERP (PA module), through a BI solution using modeling DataWarehouse multidimensional, ETL, administration EDW / Oracle.Coded and maintained ETL (packages, procedures, functions and triggers) and constructed reports to support the functionality behind the BDGP.

Responsible for IT team Management, conducting the interviews, hiring and dismissals.Coordinated project of information systems for academic and financial management (scope, planning, scheduling, team mentor).Ensured the execution of contracts for development of e-learning platform of partners related to Fiocruz/ENSP/EAD.Collaborated with resources to ensure all system design requirements through technical analysis and specification UML (unified modeling language).Worked in the process analysis in order to propose changes to managers through technological solutions projects.Increased productivity by providing the reliability, power and safety system required and showing detailed vision of all process steps.Realization of formal presentations at events and institutions, participation in conferences, preparation and instruction in courses related to IT platforms.

Management and control of the production environment, support of applications for Intranet, Extranet, Internet, SMS and WAP.Definition and standardization of procedures, wich were used to monitor the entire environment, management of the production team environment, specification of service scope related to Siebel CRM Project

Requirements elicitation, functional analysis, technical analysis, development of project documentation, data modeling, database Sybase and Oracle systems development, training and IT technical resource management. Instruction Course ASP (Active Server Pages).

Requirements elicitation, functional analysis, technical analysis, data modeling, database Sybase, development of data dictionary system in intranet environment, using VB (COM), ASP, Fireworks, Dreamweaver, CASE Groundworks.

Responsible for system development in the area of market research, worked with technical analysis, data modeling using CASE Erwin. Participated in the logical and physical design of the database, implementation and administration of database (Sybase). Coordinated resources specialized in VB and VBA development.

Worked with development of systems for insurance area on Visual Basic in migration from Environment DOS to Windows. Participated in the logical and physical design of database(SYBASE) deployed in the company during the process of downsizing for Environment NOVELL 4.11, client / server architecture, using the System Architect CASE software to process documentation and definition of the structures of databases.