Global Key Accounts that have been under my responsibility over the years (since internship):DIA%, Walmart Supercenter, Carrefour, Walmart C&C (Maxxi and Sam's Club), and Pão de Açúcar (GPA).• Extensive user experience with Excel, BI, SAP, as well as client's based back-end data systems.• Data Management and KPIs Measurement: Fill Rate, Rupture, Overstock, InStock, Lead Time, No Show, Non-selling Items, Case Fill Rate, Perfect Store, OSA, Overnights, Refusals, Returns, Order Frequency, Minimum Order Quantity.• Introduction of a customer collaboration idea for Dia%, establishing a closer business contact and routine between the two companies, involving CSL, Sales and Trade Marketing.• Collaborative Planning Forecasting and Replenishment Project developed for Carrefour with weekly • Leverage of Mondelez standing through the analyses of different processes on the entire customer order's flow, while classifying potential areas of concerns in order to establish the best practices and perform aimed results.• Critical decisions and stock recommendations that impacted both the Customer and Mondelez finished goods inventory.• Balance maximisation of InStock goals at store level while minimising inventory levels in both DCs and stores, avoiding out-of-stock situations.• Identification, correction and implementation of action steps to resolve forecast issues, historical purchase parameters, reasons for ruptures, lost sales, a rise in risks and overstocks, cost and waste by proactive inventory analysis using shared inventory information systems.• Effective communication to the customer replenishment team about promotional plans, NPIs, and anything which may affect the business, while providing suggestions for the collaborative planning process.• Analysis and evaluation of past promotions performance in order to improve future promotional activities.• Ensured Must Stock List, Never Be Out, TOP 2000 items are always available and with the correct metrics.

• Responsible for the Coffee Shop for the closing time, setting it ready for the next day shift considering the change of personnel.• Collaborated with improving customer service relationships and helping the shop earn the title of one of the best shops to work, which increased my ability to deal with challenging situations related to customers issues and dissatisfaction.• Star received by 'Mystery Shopper' critic inspection for excellence in service provided.

• Customer portfolio control by placing MTO (make-to-order) orders of bearings for vehicle assemblers, aftermarket commerces, rail and general industries.• Indent import orders using integrated systems (SAP, Oracle, RMS).• Responsible for keeping track of the entire supply chain from the US, Europe and Asia, including invoice issuance, inventory control, and shipping instructions to carriers.• Active participation in a 120h-course on SAP, during some major integrated system implementation, letting me contribute with the CSL area to achieve fruity benefits while assisting colleagues on the system learning process.