Activities of SAP Concur implementation Project Manager and Functional Consultant:I managed the tasks, chronogram, resources, risk and also control all the functional configuration and analyze the impact in the customer’s system.

• Managed Incident progress & resolution communications; • Crisis meeting Leader;• Delivered weekly and monthly important reports for the Business area; • Monitoried, reported and ensured KPI and SLA;• Created and reviewed Functional Specifications and Test Plans to attend new short configurations/implementation;• Assisted in the root cause analysis (RCA) documentation, development and identification of functional business area system needs to attend the SAP maintained process.• Proficient design and Configuration of FI sub-modules, General Ledger (FI-GL), Account Payable (FI-AP), Account Receivables (FI-AR), Asset Accounting (FI-AA); Special Ledger (FI-SL), Controlling Profitability Analysis (CO-PA), Material Management (MM); FIORI, Budget Control (FM); Good knowledge of FI-MM and FI-CO mechanisms;• Configured G/L Master records preparation, documentation number ranges, posting periods variant, tolerance group, opening and closing posting periods, field status group, document types, posting keys, etc.• LSMW configuration;• Monitored the effectiveness of the incident management process and making recommendations for improvement;• Improvement of key customer satisfaction metrics, SLA and deliverable;Achievements: Project Implementation SAP ECC EHP6 and BW 7.0, Fiori, Ariba, HCM and SuccessFactors;• Leader of Archiving SAP Project (as results: reduced 3,8TB of the actual database, Infrastructure Costs savings and Improving Application’s performance);• Leader of Finance System Improvements Project (as results: reduced in 15 hours the monthly routine processing).

Achievements:- Implemented new E -commerce Platform (responsible for infrastructure), created scripts for performance testing and navigability; - Reduction the amount of Incident and Problem for applications;- PCI-DSS Certified for E- commerce.- Responsible for the Service Level Delivery and Contracts Management; - Problem Management.

- Responsible for transition of Local Caribbean Region support to Global Support Team;- Coordinated the transition of the Local Infrastructure Support (Network, Telephony and Applications) to Global Service in the Puerto Rico, Panama, San Domingo and the Dominican Republic sites and warehouses. - Focal Point of Mexican’s Local Applications;- Regional Lead of Ticket Management Application.

SAP R3 support for final users of Latin America in all SAP modules (MM/SD/FI/CO/BW/PP/PM/WM/APO/CRM/PSM/BI and ABAP) in the Development, Quality and Production environments, worked together with Basis Team and IT Compliance Team/Information Security;Besides the user's support, responsible for dispatching all of requests (errors messages and SAP changing requests) opened by Key Users.Experience with SAP Basis Security transactions like: PFCG, SUIM, SU53...Basis Activities:• SAP Users Profile creation;• Reset Password;• Unlocked Users and Passwords;• User profile analysis;• Role analysis from PFCG transaction;• User/System analysis from SUIM transaction;• Errors analysis from SU53 transaction;• Analyse of SAP transactions conflicts;• Approval Control Process;• Access Risk Analisys.

Support of J&J tools for Latin America and North American users; Ticket from ITSM monitoring; SMS Application to capture the users machines; Support to the users in the follwing system: JJNET, REC, Exchange, NetBackup, GDS 2.0, QIS, Hyperion, Lotus Notes, Telecom, Synergy, JJDES, HP Open View, Intranet, Outlook, JDEdwards Application, GSS System, SAP, DRA Application, ASSC Application (WebMethods and Consumer Common job schedule) and AS400; Jobs Verification through JDEdwards; Métrics (HelpDesk, Survey and Calls for N1) Weekly and Monthly Reports through Crystal Reports.

SAP and JDEwards jobs monitor (Closing Periods), Errors verification, Roles/Transactions transportation (DEV-QA); Checklist execution (to verify the SAP availabity and capacity); Used FTP to send suppliers invoices, JJEDS (automator); Daily CheckList of Data Center support: air conditioning verification, servers, hardware and backups (as contingency backup).Softwares utilization: Lotus Notes, IBM Tivoli and Tivoli Enterprise Console (Maestro), HP Open View, Net Backup Veritas, SAP/R3, JDE and Outlook.