Managed customer relationships and developed strategies to increase brand awareness and loyalty by understanding the needs of the customer and business.Worked with internal stakeholders to help create successful marketing plans to reach the target market, whilst meeting budget constraints.Identified opportunities for new engagement / loyalty amidst a crowded Christmas trading period.Collaborated with other departments (including third party agencies) on new initiatives.Presented… Show more Managed customer relationships and developed strategies to increase brand awareness and loyalty by understanding the needs of the customer and business.Worked with internal stakeholders to help create successful marketing plans to reach the target market, whilst meeting budget constraints.Identified opportunities for new engagement / loyalty amidst a crowded Christmas trading period.Collaborated with other departments (including third party agencies) on new initiatives.Presented business cases at key meetings with Senior Leaders to gain their agreement.Liaise and work closely with suppliers to ensure timely delivery.Monitored results against pre determined objectives. Show less

Accountable for the end-to-end project management of new customer initiatives, ensuring key stakeholders were updated throughout. Analysed detailed raw data to inform on strategic decisions, when reviewing processes to streamline the customer journey and store operations. Worked collaboratively with third-party agencies to ensure the Company’s DE & I values were upheld

Accountable for the delivery of the total performance and Company plan across 16 stores in the Wiltshire area. Completed audits across those businesses to ensure all legal and compliance processes were adhered to. Held constructive and frank performance reviews to create a succession plan and identify areas of improvement and opportunity.