Deborah Abrahams Email & Phone Number

Crossways, Dartford

I currently lead a team of 10 people within the Customer Services Contact Centre. Working within our new system, Microsoft Dynamics and along with Excel and Windows, I manage, support, train and coach my team whilst ensuring customer satisfaction is met. I meet our customers face to face and speak with them over the phone, dealing with their enquiries. I communicate closely with the four other Team Leaders ensuring customer service levels are met. I also handle incoming complaints for the Contact Centre. I am involved with the Domestic Abuse Steering group and I am an ASB champion for the Contact Centre. I will be involved with our new Chanel Shift projects this year and the implementation of a new phone system.

Dartford, United Kingdom

Supported Team Leader and carried out side by side coaching to the team of ten, supplying feedback of their progress and any need of training. Run reports and input data onto Excel to monitor team in conjunction with their targets and objectives.Investigated complaints, checked day to day repairs raised and managed the Contact Centre in the absence of the Team Leaders.Answered calls and dealt with customers enquiries at first point of contact.

Dartford, United Kingdom

Following four weeks of intensive training, used knowledge gained in all areas of the business to answer calls and deal with enquiries at first point of contact.

Crossways, Dartford

Answered questions from customers about Flexible and open plan mortgages. Spoke to solicitors about deeds and redeeming mortgages

Dartford, United Kingdom

Worked as part of a team in a busy shop. Helping people in store and on the phone. Using good product knowledge to hit targets set on a weekly basis.

Bexleyheath Kent

Worked as part of a team of ten on their IT help desk. Dealing with queries from staff at woolwich branches.

Singapore

Verified and authorised passport and visa applications I'd taken from over the Consular counter. Dealt with distressed British nationals. Prepared letters of application to the Home Office and Department of Immigration in Hong Kong for the renunciation of British Nationality.Prepared and produced passports.

Singapore

Worked in a large team, monitoring large funds coming in/out of customers accounts, updating dealers regularly.

London, United Kingdom

Monitored large funds coming in/out of customers accounts, updating dealers regularly.Booked deals over the phone with other banks.Foreign Exchange Clerk/Cashier at the British Bank of the Middle East, Knightsbridge and Curzen Street.