I oversee the day-to-day operations of company customer service representatives, ensuring that the team delivers high-quality customer service and meets performance targets. Managing high-level customer complaints and providing immediate resolution and disputes. And collaborate with other team departments to ensure a seamless customer experience, customer satisfaction, increase productivity, and achieve profitability goals.

I enjoy being able to help people fulfill their potential by hiring and assigning the right people in attending to services with preference. And helping them thrive in their jobs. This allows me to express my personality every day. I love the day-to-day tasks we engage in and helping to solve the problems that may arise.

- Maintained and updated company databases.- Organized a filing system for important and confidential company documents.- Answered queries from employees and clients.- Updated office policies as needed.- Managed multiple tasks and priorities efficiently

- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory. - Setting up and maintaining a services desk and evaluating its efficiency. - Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. - Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met. - Helping to train new employees in company procedures.- Maintaining client records.

Supervise customer's needs by providing possible solutions and delivering professional responses, high-quality service, and assist before, during, and after the customer's requirements are met. Also meeting the needs and desires of any customer in overseeing the problem and providing solutions