Deborah Alexander Email & Phone Number

Poole, Gb

• Build of Global HR Team – Lead on Technology, working with multiple stakeholders across EME, APAC and the Americas. Created structure and governance for the project, brought stakeholders together in constructive dialogue and to drive the optimum solution, taking into account multiple regional legislative and regulatory risks and requirements.• Cyclical Pay Activity – Led HR Generalist approach for our UK business. Including implementation of a significant change to the colleague bonus scheme; delivering a number of continuous improvement opportunities.• Redundancy Project – Delivered first legal entity transfer following the ring-fenced banking requirements, and redundancy programme impacting multiple teams across the UK. Managed relationship with Union and leveraged connections across the business to ensure positive outcomes, including 92.5% of colleagues securing their preferred outcome, avoiding £236k in redundancy costs, and saving the business c. £1m in operating costs over the following 3 years.• Line management and colleague development, acting as coach and SME to other colleagues.• Co-ordinate recruitment to help build a strong and diverse pipeline of Talent.• Partner with senior leaders at MD level, as a strategic enabler and trusted advisor.• Challenge and influence stakeholders to deliver in line with the group and HR strategy.• Collaborate with HR specialist teams, and other functions including Legal, Risk and Finance.• Project manage and deliver a wide range of global programmatic and cyclical activities including: o Talent and Succession, including Talent Review and Promotions at Director/MD Level o Organisation Design and Workforce Change, including redeployment and redundancies o Performance and Reward, including annual salary and bonus reviews o HR Project Lead for large-scale programmes including OD, Talent, and Reward• Manage caseload of complex ER queries, including International Mobility and Immigration.

• Reward Mid-Year Process – Worked with senior business leaders to review mid-year performance rating changes to enable colleague bonuses to be updated. Worked with Reward to understand process, build slide deck/training material, and develop FAQ's documents. Delivered training to ensure business were clear on activity and deadlines. Ensured that colleagues were recognised and paid appropriately for their performance in role.• Contract Changes – Worked with Talent Acquisition and Group ER to understand impact of contractual changes on how promotions/transfers were being processed by the business. Designed and delivered training to relevant teams to reduce queries, and incidents of key contract terms being changed in error.• Partnered with Head of Regions at D-Level, acting as a strategic enabler for Premier Banking. • Worked with aligned Resourcing, ER and Reward partners to deliver commercial, value-add solutions that are aligned to business strategy. • Provided ongoing people management coaching and support at D/VP level.• Delivered a range of programmatic and cyclical activities including: o Talent and Succession Planning o Organisation Design and Workforce Change o Performance and Reward • Managed caseload of complex HR/ER queries, in conjunction with aligned ER Partner.• Reviewed Employee Opinion Survey results, identified key themes for each region. Held Regional and National discussions with senior business leaders to agree actions.• Ran weekly and monthly MI reporting for business reviews; providing insight into trends. Developing proposals for addressing issues, and implementing within the business.• Supported with advice to discipline and grievance appeal hearing managers, conversations with ER, review of formal letters, and responses to Union/colleagues.

Dorset

• Large-scale US Redundancy Programme – Project Lead – Collaborated with a range of stakeholders, including senior business leaders at D/MD level, HRBP’s, Talent Acquisition Partners, and external Suppliers to deliver redeployment and career transition support to 600 colleagues impacted by the sale of Barclays Wealth US. Retained 25% of at risk colleagues avoiding an estimated £1.2million in redundancy costs.• Global Redeployment Policy – Led demonstration of UK Retail Banking redeployment support to influence group-wide adoption. Drafted original policy and worked with Group Policy team to secure sign-off. Designed and delivered upskilling sessions to Talent Acquisition colleagues on new approach and policy to ensure consistent application. • Co-ordinated and managed redeployment and career transition support for employees up to Director-level.• Managed varied caseload incorporating: o multiple change programmes and associated stakeholders o providing individual redeployment support for impacted colleagues.• Liaison with external providers of outplacement support including Right Management and Penna.• Supervision of third party Talent Acquisition support in Poland.• Partnered with Talent Acquisition to understand pipeline activity, and enable proactive matching to roles.• Consolidation and streamlining of redeployment processes and procedures.• Prepared slide decks and presentations for internal and external meetings with key stakeholders.• Completed monthly reporting on projects for HRBP’s, and as part of team reporting.

Dorset

Delivering a specialist and commercial telephone advisory service in order to facilitate effective case management of Employee Relations issues.Supporting & coaching line managers to improve capability.Consistently applying HR policies via the effective use of diagnostic and influencing skills to win acceptance to an appropriate ER strategy.Pro-actively identifying issues and propose solutions to improve existing policies & procedures, or reduce risk.Driving sustainable performance by enabling the business to motivate, develop and mobilise our people, manage performance to maximise value from our people, and control people costs.Identifying risks to the business and providing commercial and pragmatic solutions to manage and mitigate the risks.Managing external stakeholder relationships to ensure that they are effective, productive and add value to the business.

Dorset

Prime responsibility for managing a teams of between 15-45 staff.Delivering exceptional business performance through inspirational leadership, coaching and support, ensuring that Service Level Agreements and targets are achieved.Primary source of expertise and reference for complex and technical queries; delivering effective and efficient solutions, and maintaining customer primacy at all times.Accountable for the overall achievement of business objectives for team including; external and internal customer satisfaction, employee satisfaction, adherence to Governance requirements, and all business results for the team.Ownership of the performance development process including agreeing and reviewing challenging performance objectives and measures, attending consistency reviews and managing annual bonus pot for team.Managing attendance, and timekeeping issues. Resolving people issues, including grievances and conflicts.Recruitment responsibilities, including shortlisting, scribing, interviewing and benchmarking, as well as supporting the delivery of assessment centres.Ensure team adhere to all relevant regulations and policies; ensuring team operates a sound control environment; assisting in preparation for Group Internal Audit reviews and interventions.Work with Project teams to establish the impact of new work/expansion of existing work; identify problems/errors and provide/implement solutions.Provide coaching and transfer of skills to staff as appropriate on processes and systems, ensuring operatives have timely and complete understanding of technical changes and their implications for the customer experience.

Dorset

Inputting and authorising international payments of values up to £10 million.Responsible for monitoring queues and distributing work to the team.Provision of one-to-one training and coaching for team on all aspects of work.Provision of both high-level and intensive overviews for staff from international sites.

Postgraduate Diploma

Postgraduate Certificate

Level 3 Certificate

Education record