Deborah Andersen Email & Phone Number

United States, Us

My mom was ill and I have been her care giver since last year when my contract ended.

Actively contributes in the creation of an Enterprise Project Management Office for Denti-Cal Project  Contributes and manages assigned requirements in the Project Management Plan, the schedule, issues, and risks  Document and maintain DHCS-approved processes of Formal Correspondence, SDNs, MCDs, DOILs, Problem Statements, and ad hoc requests ensuring documentation is current and accurate and processes satisfy ISO-9000 Requirements.  Facilitate internal, Delta Dental, and client approval of processes  Ensure process are followed by DXC Technology, DHCS, and Delta Dental  Establish and maintain processes to plan, organize, monitor, control, and report on projects from initiation through close-out.  Provides subject matter support in all areas of the Project Management Body of Knowledge to the project  Serves as EPMO representative on specialized process and portfolio activities  Provides innovative process improvements for more efficient and effective project management  Responsible for Formal Correspondence and maintenance of SharePoint

London, Gb

Arlington, Va, Us

• Qualifies Districts for technology readiness for implementing the EasyBridge integrated solution• Manage and facilitates, initial customer meetings and interviews. These meetings served as an introduction to the implementation process and data mapping process • Provided customer support to clients to help them understand the setup requirements responsible for issuing and maintaining network security access.• Facilitates and monitors other resources/departments identified tasks for each phase of the implementation• Communicated regularly with customers to ensure quality of product and positive customer service.

Arlington, Va, Us

• Write and review test plans, test cases, and test scripts, conduct functional, integration, regression, and user acceptance testing for PowerSchool Version 7. • Coordinate creation of test plans and test cases with off-site resources. • Coordinate with development staff to track defects and fixes. • Assist with functional, integration, regression, performance, and user acceptance testing. • Perform scenario-based testing on projects that can span multiple software applications, architectures, and partners. • Analyze and document test results, plan daily activities and report project quality status. • Recommend and implement improvements to QA policies, procedures, and standards.

Worked on a state-wide implementation in North Carolina. I was personally responsible for approximately 165 schools. Worked with a group to create deliverables, coordinated the delivery and final product. Delivered on-time and under budget. Worked one-on-one with main contact at each District to answer all their questions and to ensure they reach all their implementation goals. In addition, I worked with subject matter experts at the school level to leverage their knowledge and provide training to facilitate self sufficiency for a successful implementation. Provided customer support to clients to help them understand the district and school software setup requirements and evaluate customer data to assure proper formatting of data conversion and mapping. I communicated regularly with customers to ensure quality of product and positive customer service.

Arlington, Va, Us

Arlington, Va, Us

Duties includes: Write and review test plans, test cases, and test scripts, conduct functional, integration, regression, and user acceptance testing. Coordinate creation of test plans and test cases with off-site resources. Coordinate with development staff to track defects and fixes. Assist with functional, integration, regression, performance, and user acceptance testing. Perform scenario-based testing on projects that can span multiple software applications, architectures, and partners. Analyze and document test results, plan daily activities and report project quality status. Recommend and implement improvements to QA policies, procedures, and standards.

London, Gb

Manages multiple projects concurrently. In charge of 40+ school districts for software implementation process. Schedule and facilitate initial customer meetings and interviews as an introduction to the implementation process. Installation, setup and configuration of the PowerSchool application. Work with customer to understand district and school setup requirements and evaluate customer data to assure proper formatting of data conversion and mapping. Communicates regularly with customers to ensure quality of product and customer service. Provides customer support and answers customer questions during implementation.

Kelly Services – Intel , Folsom, CA In charge of Queue Management, assigning requisitions to transaction specialists and answering customer service line. Duties also include processing CVM requests to add new suppliers to the database. Provide information to internal and external customers regarding process and procedures for using CPC Cards, and e-purchasing application.

Provided support to inbound customer inquiries via phone or email Using defined processes for managing support incidents (SIs) through resolution. Manage SI workload through effective troubleshooting and escalation as necessary in order to meet or exceed customer expectations; maintain customer communication and ownership for SIs that cannot be resolved on first call. Developed and maintained expert knowledge of all MPS products and services, including known limitations and workarounds which can be effectively utilized to solve the reported problem. Adhere to incident tracking/classifying and service level enforcement processes. Provide technical support for networks, operating systems, third-party products and other computer related peripherals within the scope of MPS products and solutions. I maximized customer satisfaction through timely and technically accurate resolutions for each customer inquiry. Demonstrated knowledge of the technical concepts and presented them to technical and non-technical persons in a clear and concise manner both oral and written communication.

Us

Duties and responsibilities included:Provided 2nd level helpdesk support. Assisted with phones support as necessary. Developed and maintained expert knowledge on all Hansen products, as well as the essentials of excellent customer services. Developed and maintained a high level of knowledge on assigned duties as departmental resource. Developed thorough knowledge of all third party products and tools used by Hansen, including networks, operating systems, report writers and peripherals within the scope of Hansen products. I provided high-quality customer service and technical accuracy when documenting Support Cases. Provided training to company personnel as required, and support on special projects as assigned.

Houston, Texas, Us

Second Level Support Center supporting local warehouses and global HP users. Duties included: Answer phones, interpret customer issues, provide technical support, create tickets in Clarify, and escalate as necessary. Provide monitoring and troubleshooting for MPE and Unix Servers as well as application problems to ensure timely customer support. Monitor multiple servers/web sites on Citescope application, involving troubleshooting and escalations. Manipulated data for customers on MPE machines using Askplus. Provided global users with security access to six different applications. Proactively communicated with key members of executive management, which kept them informed of on-going issues, both written and verbally.

Dublin, Oh, Us

Support Center for 24 distribution warehouses nation-wide. Duties included:Call Center support person working with NT, HP9000, HP3000 MPE, AS/400, EDI, and proprietary systems. Provided monitoring and troubleshooting for order flow and proprietary application problems to ensure timely customer support. Promoted to 2nd level support, which resulted from ability to perform at a high level. Trained new employees to perform 1st level support and effectively meet the needs of customers. Proactively communicated with key members of the executive management, which kept them informed of any on-going issues.

Administrative support to the Vice President of HRIn charge of Vice President’s calendar scheduling. Coordinated and marketed successful company events resulting in high participation and events smooth operation. Processed employee information forms, manager incentive programs, service awards, processed unemployment claims, expense reports, and internal team awards programs. Ran monthly company/financial reports (HRIS – Peoplesoft) for distribution to executive management team. Interpret policies and procedures, including benefits, payroll and HR. Balance petty cash drawer daily, maintain office supply inventory. Facilitated all-day new hire orientation sessions. Introduced company culture, benefits, policies to new employees. President of the Administrative Team Meetings (30 members). Admin meetings were held to communicate new and efficient ways of working as a team.

Project Management Certification, Project Management

Bachelor Of Science (B.S.), Information Systems

General Ed With Emphasis On Business Mgmt