Deborah Andersen Email & Phone Number

United States, US

My mom was ill and I have been her care giver since last year when my contract ended.

Actively contributes in the creation of an Enterprise Project Management Office for Denti-Cal Project  Contributes and manages assigned requirements in the Project Management Plan, the schedule, issues, and risks  Document and maintain DHCS-approved processes of Formal Correspondence, SDNs, MCDs, DOILs, Problem Statements, and ad hoc requests ensuring.

London, GB

Arlington, VA, US

• Qualifies Districts for technology readiness for implementing the EasyBridge integrated solution
• Manage and facilitates, initial customer meetings and interviews. These meetings served as an introduction to the implementation process and data mapping process
• Provided customer support to clients to help them understand the setup requirements responsible for issuing and maintaining network security access.
• Facilitates and monitors other resources/departments identified tasks for each phase of the implementation
• Communicated regularly with customers to ensure quality of product and positive customer service.

Arlington, VA, US

• Write and review test plans, test cases, and test scripts, conduct functional, integration, regression, and user acceptance testing for PowerSchool Version 7.
• Coordinate creation of test plans and test cases with off-site resources.
• Coordinate with development staff to track defects and fixes.
• Assist with functional, integration, regression, performance, and user acceptance testing.
• Perform scenario-based testing on projects that can span multiple software applications, architectures, and partners.
• Analyze and document test results, plan daily activities and report project quality status.

Worked on a state-wide implementation in North Carolina. I was personally responsible for approximately 165 schools. Worked with a group to create deliverables, coordinated the delivery and final product. Delivered on-time and under budget. Worked one-on-one with main contact at each District to answer all their questions and to ensure they reach all their.

Arlington, VA, US

Arlington, VA, US

Duties includes: Write and review test plans, test cases, and test scripts, conduct functional, integration, regression, and user acceptance testing. Coordinate creation of test plans and test cases with off-site resources. Coordinate with development staff to track defects and fixes. Assist with functional, integration, regression, performance, and user.

London, GB

Manages multiple projects concurrently. In charge of 40+ school districts for software implementation process. Schedule and facilitate initial customer meetings and interviews as an introduction to the implementation process. Installation, setup and configuration of the PowerSchool application. Work with customer to understand district and school setup.

Kelly Services – Intel, Folsom, CA In charge of Queue Management, assigning requisitions to transaction specialists and answering customer service line. Duties also include processing CVM requests to add new suppliers to the database. Provide information to internal and external customers regarding process and procedures for using CPC Cards, and.

Provided support to inbound customer inquiries via phone or email Using defined processes for managing support incidents (SIs) through resolution. Manage SI workload through effective troubleshooting and escalation as necessary in order to meet or exceed customer expectations; maintain customer communication and ownership for SIs that cannot be resolved on.

US

Duties and responsibilities included:Provided 2nd level helpdesk support. Assisted with phones support as necessary. Developed and maintained expert knowledge on all Hansen products, as well as the essentials of excellent customer services. Developed and maintained a high level of knowledge on assigned duties as departmental resource. Developed thorough.

Houston, Texas, US

Second Level Support Center supporting local warehouses and global HP users. Duties included: Answer phones, interpret customer issues, provide technical support, create tickets in Clarify, and escalate as necessary. Provide monitoring and troubleshooting for MPE and Unix Servers as well as application problems to ensure timely customer support. Monitor.

Dublin, OH, US

Support Center for 24 distribution warehouses nation-wide. Duties included:Call Center support person working with NT, HP9000, HP3000 MPE, AS/400, EDI, and proprietary systems. Provided monitoring and troubleshooting for order flow and proprietary application problems to ensure timely customer support. Promoted to 2nd level support, which resulted from.

Administrative support to the Vice President of HRIn charge of Vice President’s calendar scheduling. Coordinated and marketed successful company events resulting in high participation and events smooth operation. Processed employee information forms, manager incentive programs, service awards, processed unemployment claims, expense reports, and internal.

Project Management Certification, Project Management

Bachelor Of Science (B.S.), Information Systems

General Ed With Emphasis On Business Mgmt