Deborah Arnett Email and Phone Number

Elevated professionalism and business communications amongst team through coaching. Increased sales by 35% through marketing, great customer service and repeat customers. Reduced expenditures and increased net profit 55% through thorough cost analysis and consolidation of some expenses. Improved team member productivity, reducing job cycle time.

Responsible for process improvement initiatives. Increased net profit from $6000 to $275,000 annually and reduced department expense by 32%. Increased employee satisfaction and reduced employee turnover to .5. Increased Customer Satisfaction Index from 80.3% to 98.6%, according to insurance company measurement. This resulted in improved insurance company relations. Reduced receivables from $500,000 to $36,000 through organization and completeness of supporting documentation. Improved vendor relations by reducing number of vendors and negotiating discounts with the key vendors moving forward. Ordered and maintained appropriate inventory levels improving profitability. Established performance-driven employee compensation plans. Supervised 25+ employees; responsible for recruitment, hiring, onboarding as well as occasional terminations. Collaborated with 9 department managers to complete projects.Showcase Collision; Supervised 20+ team members and established cohesive team improving company image. Created new revenue streams and increased sales from $80,000 to $300,000 monthly. Improved insurance and vendor relations.

Organized team meetings to discuss daily tasks, weekly and long term goals. Assigned work to best-suited employee for maximum team productivity. Sold $250,000+ per month in repairs; helped grow monthly sales from $100,000 to $900,000. Performed quality control on all repairs and created checklist for team to ensure they knew how to perform quality inspection and produce the best product. Handled parts ordering and distribution. Negotiated contracts with insurance companies. Mediated communications between writers and technicians. Promoted to Manager at Showcase Collision.