LEAD RECRUITING OPERATIONS FOR ENTERPRISE WIDE RECRUITING EFFORTS• Lead a team who supports the end-to-end recruitment cycle including processing job requisitions, scheduling, compliance, offer letters, background checks, associate referral bonuses, and new hire setup and onboarding.• Develop and implement internal controls that mitigate risks, ensure data integrity and enhance workflows.• Responsible for the back-end Applicant Tracking System administration (SuccessFactors) including system configuration, user profile setup, reporting, managing administrator accounts, data imports/exports, and troubleshooting.• Train recruiters and coordinators on operational processes and procedures.• Develop, maintain, and deliver process documentation, end user job aids, and training materials.

PROGRAM MANAGER WITH ENTERPRISE WIDE IMPACT ON EMPLOYEES• Developed and implemented the intake process, prioritization and governance of Learning requests. • Launched and integrated a new HR support model into the organization.• On-boarded and managed the annual employee engagement survey. Which included; vendor management, communications, distribution of results, manager training, tracking program progress and presenting leadership with updates.• Developed, launched and maintained College Internship Program.• Coordinated ongoing partnership with state college sales programs.• Developed process maps for Human Resource procedures and processes. Including; HR Operations, Performance Management, Goal Setting and Annual Compliance programs.• Managed relationships with Human Resource outside vendors ensuring contracts and requirements were current.• Identified potential audit and risk issues then created and executed remediation plans.

• Develop and maintain standards and methodologies for project management to ensure projects are defined, budgeted, compliant, tracked and executed in a consistent way.• Program portfolios include; International Expansion, Strategic Initiatives, Compliance, Risk, Internal Operations, Customer Optimization/Customization, and Revenue Enhancements.• Create, analyze and maintain PMO reports: Including - sizing/slotting timeframes, project timelines, project health, historical trends and finances/project hours. • Train team of 20+ Project Managers/Analysts and implement processes.• Develop and coordinate Executive Business updates; Including - Weekly CEO Updates, Operating Reviews and Executive Committee Governance Meetings.• PMO liaison for IT vendor relationship; Review health of projects in IT portfolio, handle project escalations, and maintain record of key milestones.

Maintained patient records and x-rays. Greeted and routed patients. Answered calls to schedule/reschedule patients, confirmed appointments, called out to prospective patients, and participated in office promotions. Helped patients with finances and maintained daily cash flow.

Obtained MNLS certificationPerformed outbound calls to portfolio clients offering the HARP program and discussing it’s benefitsDeveloped knowledge of the mortgage business through continuous trainingTrained to obtain information for mortgage applications with Loan Span, which included pulling credit

Confered with attorneys, mortgage/title, doctor offices and insurance companiesComposed correspondence and draft pleadingsManaged documents and organized files for trials and hearingsExpertly handled financial, confidential and time sensitive documents

Exceeded monthly sales goals for products and servicesConsistently exceeded goals by over 20%Responsible for developing new promotions and displays Set appointments and answer multiple phone linesCreated a retail and professional budget

Set appointments and answer multiple phone linesFile documents and organize filesHandle financial and confidential documents

Met or exceeded Target card sales goalsProvided exceptional customer servicePositively resolved customer complaints and processed returnsProcessed transactions and built rapport with customers at checkout Worked in multiple departments including: Sales Floor Customer Service Starbucks/Food Avenue Garden Center Cash Register Operator