Deborah Auer Email & Phone Number

Orlando, Florida Area

Process Owner for Service Fossil non-conformance cost management. Program Manager for COiN “Cost in non-conformance” program. Consisting of four non-conformance projects, CAPA (Corrective Action / Preventive Action), CCA (Cost Change Approval), Lessons Learned and Business Quality Reviews.Lead a multi-regional, cross functional team to drive the COiN program definition/charter, functionality, and budget. Established, maintain and provide guidance on multiple process procedures related to quality and non-conformance.Advance and update the quarterly divisional operational reports and the Balance Scorecard metrics for five regions and three supporting organizations.Developed and campaigned the multi-regional non-conformance Leading Indicator metrics.Coach and mentor Project Managers, Quality Managers or Business Managers on quality/non-conformance topics.Lead and ensure that bi-monthly Operational non-conformance and related CAPA reviews, at the global business level, are conducted. Represent Service Fossil in the CAPA demand management board, support and perform CAPA enhancement testing.

Orlando, Florida Area

Create and maintain project control information for various phases within multiple engineering divisional projects, including the NGF (Next Generation Framework) and Target 10. Includes internal interfaces across divisions and across continents.Guide project management activities (define, schedule, budget, risk, change, opportunity and resource management activities) for complex projects.Programmed a system to monitor, track and report finance and manpower utilization for the NGF project.Identify Siemens Quality Initiative. Including Siemens Process Framework (SPF), Quality Gates, Quality Cockpits, Readiness Reviews, Internal Control Systems and Quality Risk Management.Multiple years in programming and analyzing the Balanced Scorecard (BSC). The tool input represents the business vision and strategy as well as the long-term business goals of Siemens and its Divisions by means of measurable target parameters.Develop and update the project plan template based on PM@Siemens Milestones and Quality Gates. The project plan developed within the guidelines of the Siemens Process Framework (SPF).Utilize Primavera scheduling tool to plan and update highly complex projects.Design, build and maintain multiple database systems to facilitate division analysis on KPI’s, project financials, customer impacts, non-conformance cost and project deliverables.Pro-actively lead a team to globally harmonized non-conformance reporting. Tasks include definition of the tool and facilitate process changes to collect data from Claims database. Develop and implement a reporting platform to deliver reports. Provide a guideline to develop a common understanding of the quality process, including a glossary and targets.

Orlando, Florida Area

Serve as the single point of contact between the business stakeholders and the CIO organization. Evaluate users requirements, plans and design business specifications and processes and make recommendations in order to improve and support business activities; utilize systems and data to resolve business issues in the most effective and productive manner.Ensure that technology solutions are aligned with business strategies. Communicate and clarify business needs to the CIO organization and contribute to the development of the IT roadmap for the organization. Contribute to, and work independently on larger, moderately complex projects/assignments.Analyze the existing IT structure and provide IT tools to improve processes and data flow within the groups with overall objective of improving EBIT and EVA.Perform proactive expectations and conflict management and manage overall customer relationship.Master business processes and associated IT issues and drive realization of harmonized processes and IT solutions.

Orlando, Florida Area

Develop documentation and train over 250 users and managers in newly developed timesheet system. Develop documentation and train over 250 users and managers in information security requirements. Performed bi-annual presentations.Create and maintain databases for storage and reporting.Budget Analyst for five departments. Research and document discrepancies. Work with Accounting Department to resolve discrepancies.Project leader for timesheet system creation and implementation. Work with third party developer to develop timesheet system used to record engineering hours charged to specific projects.Report manpower projections to upper management. Determine the number of employees needed to complete current and projected projects.Create technical graphs and presentations for management which represents the monthly status of the Econopac organization. Design, implement and maintain sector web site.Six Sigma Greenbelt. Use the DMAIC process. Nominated for “Best Practice” for extensive Minitab Statistical analysis.

Orlando, Florida Area

Siemens EnergyInvestigate and resolve hardware, software, modem, printer, cable, RAS, user configuration and network problems for all users worldwide. Evaluate, trouble-shoot and track all technical problems. Log and update problems using Lotus Notes Database. Support software applications and installations. Assist in resolving Internet/Intranet problems.