My work on User Research and Product Development• My work with the research team was significant in the product development of now existing online education platform for a client. I collaborated with the growth lead to develop a go-to market strategy.• I assisted in drafting the market research document that gave clear and satisfactory findings to market gaps and the product penetration strategy.• I developed market surveys, questionnaires and interviews to determine market gaps. This enabled the client properly position the new product for market acceptance.My work on Strategy and Project Management• I developed Brand Visibility Strategy to position them as a fast growing service providing agency which increased their brand awareness as a client-centric brand.• I participated in deliberations and brainstorming sessions for client's projects.• I managed weekly team tasks (on online media management, communications management, growth marketing and client documentation) upon which had over 95% acceptance by team heads with about 90% on-time delivery rate.

• I provided customer support to customers, evaluated the quality of services they receive, gathered and analyzed customer feedback. This has increase customer retention to over 50%• I designed copy for marketing materials, and monitor company’s brand awareness in the town, increasing online reach from 2 to 217.• I was responsible for researching and reporting on trends and statistics. I studied the market behavior to discover the market gaps, and helped developed a strong referral system among customers.