• Assist in drafting applications and proposals for grants, programs, etc., leading to acceptances in various social impact and academic programs, and wrote clear and concise content for publishing on the website, social media pages, portfolios, flyers and other publicity material, which have garnered funds to execute over 13 successful outreaches, reaching over 500 children, asides adults; grown our volunteer team to over 60 from zero and resulted in other forms of support• Handle internal communication to the volunteers, while working closely with the Founder, thereby managing multiple stakeholders• Assist in coordinating the team on outreaches and other events of the organization and organized volunteers’ events, including team-building activities and feedback sessions• Support in matters relating to record keeping, collaboration, decision making, budgeting and planning, logistics, and other admin tasks along with the operations team• Handled the social media accounts of the business arm (November 2019 - May 2020; August 2020 - October 2021) and the foundation (February 2020 - October 2021)• Go on outreaches, actively serving as part of the team

• Acted as first point of contact at the front desk with a team of 7, maintaining a homely and warm living experience for about 500 residents, handling enquiries and escalating as needed• Represented the iQ brand reputably and marketing the accommodation to current residents to enable customer retention, which involved speaking to over a hundred residents• Maintained confidentiality and professionalism when accessing incident reports, misconducts, and other sensitive information• Received up to 50 parcels daily and issued them to the rightful owners, paying keen attention to details; while performing admin tasks including filing, receiving incoming calls, administering access control systems, and others as needed

• Drafted engaging content for the company's podcast and authored an article for the magazine, reaching a global workforce of over 70,000 colleagues spanning multiple continents• Collaborated seamlessly with cross-functional colleagues to design an informative introductory document for aiding new joiners in their onboarding process• Gained in-depth knowledge of the corporate culture and operational processes of the business, focusing on areas such as employee experience, engagement, diversity, equity, and inclusion (DE&I), effective communication, and stakeholder management• Conducted research on employee wellbeing and engagement initiatives/programs• Thrived in a fast-paced work environment, managing various tasks, including crafting communications distributed to colleagues across the organization and sourcing quotes from vendors for corporate events

• Successfully operated a business retailing scarves, achieving sales of over 500 units in a span of 14 months.• Leveraged effective communication, influencing, and relationship-building skills to establish strong connections with customers, fostering trust and repeat business.• Managed all aspects of the business, including marketing, order processing, accounting, meticulous record-keeping, and administrative tasks, ensuring precision and attention to detail in all operations.• Delivered exceptional and courteous customer service, resulting in a remarkable customer satisfaction rate of over 90%, leading to repeat purchases and referrals

• Developed targeted content including text, videos and pictures across different social media platforms (Twitter, Facebook and Instagram) which improved brand visibility, using creative tools like Canva, InShot, PhotoGrid• Improved social media presence, boosting followers by up to 500 in 7 months by engaging with customers, responding to comments and enquiries • Stayed updated on social media trends and industry best practices• Analyzed social media performance metrics to leverage successful tactics and strategize future operations