Client Advisor, New And Pre-Owned Sales
Solon, Ohio, United States
Davis Automotive Group is a Northeast Ohio luxury brand automotive group offering; BMW, Jaguar and Land Rover. Represented BMW brand focus, providing subject matter expertise in the product line and value-add services offered within BMW. Provided thought-leadership in the overall solicitation of roadmap feedback in product launch and enhancements based on the strategic client and corporate relationships. Pipeline Management; book of business represent 3,000+ clientele based on repeat business, marketing campaign outreach, lease schedule triggers, proactive outreach and appointment-driven clientele consultation.Relationship Management; 98% Customer Satisfaction index, 92% Average client retention within BMW brandClient Services; lead internal client experience initiative to undercover opportunities for overall improvement in the purchase and service experience within group. Sales Leadership; Lead internal Mentorship Program for junior sales associates, as well as, eCommerce associates to drive face to face solution buying on campus. Developed internal sales campaigns to drive retention and referral activity within overall customer target market.Rankings:Top Client Advisor & Average Gross Profit in the Northeast OH market 1994 - 2017Ranked Top 1% Regionally, 2% Nationally 1994 - 2017Average $10M Annual Sales RevenueAverage of 73% Services Up-Sell attach rateEstablished referral relationships with strategic partnersTeam player familiar with complexities of inter-departmental communication and collaborationInitiates side projects to help the company complete objectives