Managed a team of 12 inside sales reps for two domestic utility regions. Oversight of $400 MM in sales and sales promotions, leadership of process improvement teams, and facilitation of strategic planning meetings. Organized, coordinated and led monthly customer conference calls.• Promoted to manage a second region of the country after two years in this position• Exceeded Components Division sales goals by 15% through the design and launch of a promotional contest in collaboration with the Product Marketing Team• Served as the liaison between the Customer Support Center and the Transformer Production plants• Member of Service Team which regained lost WE Energies key account through a winning proposal and subsequent cross-functional Alliance Team and vendor managed inventory (VMI) which reduced stock $1MM annually. • Increased monthly sales $6 MM through design and implementation of a quote follow-up program executed by inside sales representatives.• Improved company ability to meet proposal deadlines and win contracts through streamlining and enhancing Strategic Bid Process. • Reduced cycle time of pre-proposal process by creating and launching a customer questionnaire library.• Led the continuous improvement initiative with daily Tier I & Tier II Department Meetings • Reduced customer complaints by 80% and improved quality of service by partnering with Kaizen Team which re-allocated back up personnel to improve consistency of coverage.• Reduced response time to emergency customer power outages calls during natural disasters by improving the process which 24-hour answering service’s uses to contact appropriate personnel.• Improved employee morale and increased engagement by enhancing and refreshing the annual employee “Customer Appreciation Week”, while maintaining budget. •