Deborah Bonner Email & Phone Number

Atlanta, Georgia, United States

Managed a pipeline of 50+ loans monthly, ensured that all FHA, FHMA, FHLMC, VA and GSE loans followed State, Federal and Investor guidelines. Documented all issues and assisted in their resolution.• Updated loan files with issues into Sharepoint for tracking until resolved.• Ensured cohesive work environment resulting in a 25% increase in productivity and quality of loans processed.• Consistently surpassed monthly KPI quality goals at 10% or less, company standard 15%.• Effectively managed escalations while achieving monthly closing goals for loans.

Dunwoody, Georgia, United States

Investigated losses for property and content claims, via interactions with insureds, client adjusters and field resources. Independently reviewed and analyzed reports and made coverage decisions per policy and state regulations.• Trained new team members and shared best practices, which led to increased efficiency in job performance.• Successfully negotiated settlements, recognized, and pursued subrogation opportunities when possible.• Consistently communicated with customers to verify information, handled inquiries and managed claim queue.• Maintained detailed file documentation and updated the claim pertaining to various stages in the claim life cycle.

Atlanta, Georgia, United States

Accountable for the successful updating and revision of medical provider demographics to ensure successful renewing of credentials.• Maintained up-to-date data for each provider in credentialing databases and online systems; ensure timely renewal of licenses and certifications.• Supported special projects requiring knowledge of delegated and non-delegated health plan requirements.• Demonstrated integrity via confidentiality of provider information.

Atlanta, Georgia, United States

Performed various stretches and massage techniques to assist with the alleviation muscle tension, spasm, acute and chronic pain in clients.• Consulted with Chiropractors and Medical doctors for any possible contraindications prior to performing massage on clients.• Instructed clients on stretches for homecare to enhance and prolong results achieved during massage.• Proposed exercises, meditation and mental stress reducing techniques to clients.

Anaheim, California, United States

Provided administrative support to Title Managers, Sales Team, and internal departments for closing process for various clients.• Comanaged refinance project for high level client, totaling over $397M. • Created faster turnaround time for receiving supporting title documents which resulted in meeting project deadlines.• Managed client expectations via weekly project status reports.• Requested title documents, lien searches and verified documents prior to recording.

Bachelor Of Arts - Ba, Mass Communication/Media Studies

Activities and Societies: Tennis team

Data Analytics

Certificate, Project Management

Certificate, Salesforce Administrator