Deborah Brooks Email and Phone Number

• Contributed to team success by providing high level support across the department, including providing consultative and/or production support for corporate channels using the virtual platform, LMS management and reporting, collaborating on instructional design projects and creating and maintaining online communication platforms (i.e. SharePoint).• Designed and implemented a content management process for over 200-300 Standard Operating Procedure documents and videos across multiple departments. Managed dotted-line employees to execute program on time.

• Facilitated/Produced over 200 LIVE virtual trainings (VILT) annually. • Managed and disseminated event invitations, calendar announcements, participant notifications, and technical logistics. Communicated with registered participants about event logistics, and responded to registered participants as needed.

Conflict training and group facilitation for American Medical Response’s Fleet Services.Provide on the job training to new hires and continuing education to current employeesConduct performance appraisals on training demonstratedLicensed EMT providing emergency medical care in a pre-hospital settingConsistently remain flexible and effective in a high stress environmentActing as a patient advocate, protecting confidentiality and respecting their needs

Conduct an evaluation of current youth program to align to mission of the YMCAProvided structure to programs to increase accountability for stakeholdersModified existing surveys to meet current needs and provide results in a readable way to directors of programsConduct survey research; currently running second survey for all Y youth programsTrain staff to use survey tools and lead the program