Deborah Burgee Email & Phone Number

Thousand Oaks, California, United States

- Servicing accounts by investigating problems and finding resolutions to help overcome objectives that customers may have about making payments and working towards solutions that best fits the customer's needs, creating a positive customer experience- Assist customers with disputes and inquires to reconcile payment history- Provide thorough and accurate documentation to customer accounts through communication channels- Utilize judgement to analyze the customers ability to pay and establish a repayment plan- Identify areas of opportunity for optimizing results and improving customer satisfaction- Diagnose and assist customers with technical issues with logging onto online platforms through guided step by step solutions- Maintain superior quality assurance results with prompt customer support with a professional, friendly, and patient attitude- Assist in training new hires on company specific policies, procedures, and compliance guidelines- Answer on average 65 calls daily receiving high scores on customer satisfaction

Ventura County, California, United States

- Responsible for leading, mentoring, and managing volunteer support for senior engagement programs- Recruiting, training and retaining - Providing customer service through phone support to seniors and general public- Maintaining records for volunteers- Supporting the Executive Director and office staff in daily tasks, customer service support, and seasonal fundraising- Continuing education in customer service and current social and health issues that impact senior adults