Deborah C. Email & Phone Number

Goldsboro, North Carolina Area

• Responsible for the monthly budget of $10k for the dining facilities.Performed accounting duties using the J. P Morgan system for 10 years for all vendors used. Ensured all invoices in Accounts Payable & Receivable.
• Monitored and approved the monthly $10k spending budget by, maintaining accountability and usage of the Government Purchase Credit Card (GPC).
• Reviewed purchase orders, requested orders, supplies bought and repair of equipment. Disputed any transactions posted in error on the statement balance sheet.
• Maintained spreadsheet info by inputting data entry.
• Answered and Transferred calls. Proofread, edited and wrote memos, letters and important documents.
• Recorded weekly worked hours, annual /sick leave, compensatory leave and leave without pay for all NAF civilian employees’ payroll processed bi-weekly. Reviewed all weekly hours to ensure the employees received their.

Goldsboro, North Carolina Area

• Performed various duties, such as; training, monitored the program, assist in recruiting potential providers, maintained and secured confidential records and reports, responsible for the completion of the management.
• Successfully monitored and audited the $50k - $60k budget for the Child and Adult Care Food Program until the end of each fiscal year, to make sure the funds were being used appropriately to prevent the facilities from.
• Attended State provided trainings on the proper way to complete the budget and management plan for the facilities and trained the managers accordingly, along with training the providers in a group setting on the proper.
• Assist with the recruitment of providers for Family Child Care and USDA.
• Traveled 40% a month to different facilities to do hands on training, inspect homes of day care providers, Child Development Center, Youth Center and any affiliated day care homes off base to check paperwork and to.
• Developed a monthly newsletter to commend, recognize and keep the providers up to date on any changes in the program.

Goldsboro, North Carolina Area

• Provided high-quality customer service while taking a high volume of inbound calls, making outbound calls and assist customers with the registration of their Broadband DSL internet, setting up their modems, creating.
• Troubleshoot browser and modems, along with interacting with other departments to resolve customers issues or to provide additional services.
• Answer customer requests or inquires concerning services, products, billing, equipment, and reports problem areas.
• Capable of working multi-line telephone and multiple queues on the computer for troubleshooting customers’ issues.
• Maintain working knowledge of all the company’s products and services, while providing excellent customer service to all customers on the phone in the call center.