Medical Team CSR, Merck Business Unit (Full-time to Part-time, Remote Position) Responsibilities included the following:Intake of adverse event reporting, product quality complaint reporting, medical information inquiries and general information inquiriesEducated physicians, pharmacists, nurses and patients on medication administrationAssessed patient's needs for further medical attentionProvided medical support and information on pharmaceutical products to healthcare providersMaintained customer service focus to meet client needs through all interactions

Utilized information systems to respond to patient and healthcare professional inquires on various product, utilize external online database tools, in an accurate, timely and professional manner.Recognition and first line documentation of product quality complaints and adverse events.

Established and developed new outpatient endoscopy unit with equipment and staff.

Coordinated and evaluated unit operations for inpatient and outpatient Endoscopic Services (600-700 procedures monthly).Consulted and actively participated in the planning, design and successful development of new Outpatient Endoscopic Unit (opened March 2005).Major equipment, products, and service contracts acquisition team member. Facilitated installation and training for computerized endoscopic systems.