Deborah Carreon Email & Phone Number

•Handled L2 support and initiatives of a global organization for products services (Americas, EMEA, Asia) using the Oracle Fusion platform which is focused on Oracle CX Sales with integrations on Oracle Eloqua, Oracle CPQ and internal applications. Also supported Oracle CRM on Demand.•Resolved Incidents and deployed Change Requests ensuring solution meets overall business requirements for the global organization•Identified functional gaps, analyzed, documented and resolved production configuration issues•Driven project initiative for PRM Dashboard and reports which involved requirements discussion with the business, identifying gaps and configuring custom reports

•Monitored and applied fixes for L2 production support/managed services of 5 projects for Oracle Engagement Cloud and communicates with the clients for ticket analysis and solutions.•Implemented enhancements involving simple to complex configurations with integrations to Oracle Eloqua and Oracle Process Cloud and groovy scripts. •Driven POCs for new Oracle CX functionalities such as Inbound Email SR for Engagement Cloud – Services, configuration of Authorization, Expenses and BPM Approvals for ERP and Oracle BI Analysis and Reporting. •Has been a part of client visits and meetings for a target client switching to Cloud.

•Developed and provided solutions to Oracle Sales Cloud requirements involving simple to complex configurations, groovy scripts and simple oracle BI reports and analysis.•Led the People tower for the Oracle CX group that organizes people activities to promote recognition, collaboration and engagement

Role: GSIT Team’s Configuration Lead(current), Siebel DeveloperDuties and Responsibilities:•Communicates with the Paris functional team regarding Siebel requirements, scoping and delivery •Analyzes requirements and does estimation on tasks involved within the release’s scope•Creates capacity planning/work plan through MS Project, metrics and status reports•Monitors tasks and overall status of the team. Guides, reviews and approves developments done by the team.•Defines operational metrics to achieve project goals and consistency in delivering quality products to clients•Leads the team’s release and ensures quality and timely completion of tasks•Creates release notes and packages for deployment.•Does Siebel development tasks involving requirements analysis and design, configuration, scripting, web services, email template, documentum and basic Open UI for bugs and change requests•Develops the skills of others through knowledge sharing, transition and counselingAccomplishments:•Successfully driven a release from scoping, development and test phases with no major issues.•Contributed on the success of 14 GSIT releases, all of which had no quality issues. Developments include complex configuration, scripting, business service, workflows, data maps, integration objects, web services, email template, documentum and Open UI.•Mentored apprentices for the project’s skill-up program •Taught new programmers on an Accenture Siebel Bootcamp covering topics on configuration of Business and UI Layers

Role: Siebel Developer, GSIT Team’s Manila LeadDuties and Responsibilities:•Does Siebel development tasks involving requirements analysis and design, configuration, scripting, web services, email template, documentum and basic Open UI for bugs and change requests•Handles management tasks such as status reports and metrics and oversees team members and guides them on tasks to ensure accomplishment of tasks within budget and schedule with quality•Works and communicates with the onshore lead in FranceAccomplishments:•Contributed on 5 successful releases for GSIT, with no quality issues. Worked with complex Configuration, Scripting, Web Services, Soap UI, Real Time Interfaces involving Adobe, Email Templates, Dispatch Board, Documentum and basic Open UI•Project’s SME in Siebel Configuration, scripting and Web Services•Participated in the BV Siebel eScripting mini bootcamp as one of the instructors •Received project-level awards for Business Operator and People Developer

Role: Siebel DeveloperDuties and Responsibilities:•Does Siebel development tasks involving requirements analysis and design, configuration, scripting, web services, email templates and dispatch board for bugs and change requests•Performs Unit/Component Testing to ensure quality of workAccomplishments:•Passed the Siebel 8.0 Core Consultant Certification in February 2012•Contributed to 5 successful releases for GSIT, all of which had no quality issues. Worked with Configuration, Scripting, Web Services, Real Time Interfaces involving Adobe, Email Templates and Dispatch Board•Taught Siebel UI configuration topic on Siebel Bootcamp for new joiners.•Created a tool using VBA which serves as a repository of links, ideas and information regarding Siebel•Involved with management task for the team's metrics creation and weekly reports sent to the manager.

Role: Siebel Developer, System Administrator•Undergone Siebel Bootcamp held last March 22 to Apr 14, 2010 and passed with an overall score of 94.20%•Completed a Siebel program that intends to increase technical skills of new Siebel resources by accomplishing a case study which includes requirements analysis and customization on Siebel’s Data Layer, Business Layer and UI Layer using the Siebel Call Center application. •Deployed to a project for an apprenticeship program and accomplished the following: a. Creation of views, applets b. Modifying existing BC and leveraging declarative alternative to scripting (user properties) c. Customization using eScripting •Assigned as the Bench System Administrator who maintains Sharepoint sites, files and access as well as other documents. •Worked on a project as a Siebel Tester to test and evaluate created Tools that would automate processes and decrease effort to help Siebel projects.•Assigned in organizing 2 events for the whole Siebel Capability and led the Logistics committee on one of the events.•Worked on an AD project under team GSIT as a Siebel Developer which focused more on View creation and contributed to the successful 1st release of the team through accomplishing tasks within budget and schedule.