 Welcome clients and offer them refreshments. Transcribe, record and file documents. Maintain filing, database systems, and inventories. Operate office equipment such as photocopiers and scan machines. Communicate with clients and employees, and respond to any queries or complaints. Sort and forward incoming mail and emails, and prepare and send outgoing mail Coordinate activities and disseminate information to office staff Facilitated oral interpretation from Chinese to local dialect for staff. Facilitated payments to suppliers. Maintained and updated supplier information such as delivery times and qualifications. Maintained employee records according to policy and legal requirements. Handled complaints, provided appropriate solutions and alternatives and follow up.

• Issuing loan forms and assisting clients to fill in loan application.• Giving loan status to the fund beneficiaries.• Ensuring compliance of the completed loan forms.• Initiate loans for vetting a play an active role on loan recovery• Develop schedules for group meetings• Attending group meetings• Filling of status report on monthly basis.• Develop a loans aging analysis