Deborah Click Email & Phone Number

Warren, Oh

Answer calls on the escalation line that are transferred from another agent if they are not able to resolve the customer issues. Answer inquiries from customers regarding their deposit accounts Resolve customer issues with their debit card, to include notification of a lost or stolen card Take appropriate action when notified by customer of potential fraud on their account Provide technical assistance to customers logging into online or mobile banking Utilize assistance from other departments (e.g. card services) within the bank when needed to answer customer questions Answer emails sent to the customer mailbox, from both internal and external customers and also assisted in answering secure messages sent by customers through their online banking Assist in training new hires in the Customer Care Center and answer inquiries from other customer services agents on the assist line.

Bristolville, Oh

As needed assistance at trade shows to include: set-up and tear down of booth, approached customers to try product and obtain sales, and answered any customer questions and concerns about the product

Set up new dealer, Home Depot, and Lowes accountsMade changes to accounts including address, phone, and fax number Utilized MvQuery software to create various lists as requested by various departmentsMaintained mailing lists for dealer accounts using Salesforce.com software Registered applicants for the Designer's Advantage program and maintained participant records Processed applications for the KraftMaid Resources websiteOrganized packages for mailing to Sales RepresentativesAssisted in mailroom duties: distributed interoffice and outside mail to office and plant facilities, prepared packages for mailing by Fed-Ex, stamped mail to sent via Post Office, and used folding machine to coordinate invoices for mailing

Fielded phone calls from consumers, home centers, dealers, sales representatives, and regional managersFormulated solutions to issues that arose concerning cabinetry, often working with other departmentsPlaced re-orders for cabinetry as called in by consumers, home centers, and trademark dealersAnswered technical and basic design questions asked by consumers, home centers, and dealersReplied to consumer emails generated by the KraftMaid website

Processed incoming orders from home centers, dealers, and sales representatives