Deborah Conaway Email & Phone Number

Manage caseload effectively to meet department service goals: Maintain service levels for quality and timeliness. Provide documentation for each interaction with members. Collaborate continuously with team members to improve procedures.. Update records and establish all information is accurate.Conduct risk and needs assessments to ensure appropriate handling of client situations on a case by case basis. Contact and make referrals to third party organizations based upon research of services available. Coordinate with MCO and medical providers to provide best client outcomes. Periodic follow up with members to establish rapport as well as ascertain all members needs have been met.De-Escalation of member conflicts: Address member’s immediate concerns while acknowledging additional needs that may be present. Implement active listening to ensure concerns are addressed appropriately on the initial contact. Utilize probing questions to deepen understanding of situations and member satisfaction

Remote

Learned SPIN Selling, BANT, Sales Terminology, Sales Cycle, Sales Cadence, Cold Calling, Cold Emailing, Prospecting.

erformed daily inspection of vehicle and submitted report of condition before yard departure. Employed vehicle manual to troubleshoot issues that arose in the field ie: loss of air pressure, loss of propulsion, pole detachment. Documented damages in cases of accidents and submitted detailed reports of the event.Operated on an on-time schedule with attention to delays and detours on the line. Assisted riding public with directions and route information. Navigated passenger disputes via verbal communication

Norristown, Pennsylvania, United States

Completed set up for monthly board meetingsEffectively managed my time to complete all tasksCleaned and double checked all work once it was completed

Collegeville, Pennsylvania, United States

Performed timely cleaning of businesses and residencesSupervised new team members to ensure tasks were properly completedFollowed 6 step system to attain best possible results and exceed established goals

Horsham Township, Pennsylvania, United States

Ensured customer loyalty by providing a high level of customer satisfaction: Maintained quality scores of 100 %. Assisted members with claim status, processing payments, and reallocation of funds. Utilized scripts and company policy to remain compliant within interactions. Learned and used medical terminology daily in exchanges with members.Obtained Life & Health license to sell Medigap insurance in the state of Pennsylvania: Collected and analyzed data to provide potential members with the appropriate level of coverage. Provided thorough explanation of all benefits and advantages of plans/riders to ensure members full understanding.