Handles Outbound Live calls in an effective and timely manner•Answering queries from prospective leads and current students•Ability to adapt to managements changing campaigns with calls and scripts•Exceeds expectations when setting appointments for tours of the campus•Maintains 100% Quality Assurance with Recording Exclaimer and Express Consent•Emails Confirmation Appointment reminders for campus tours and inquiries

Perform complete data entry and data quality management input functions for library Resources record maintenance• Successfully answer telephones and transfers calls to appropriate departments with ease all while providing quality customer service and greeting students, faculty and guests with a smile face to face• Ability to multi-task with ease and efficiency• Access multiple online databases to update and navigate through student data• Responsible for coordinating bulk mailings, sending faxes, making copies for upper Management as needed, and ordering office supplies in a timely manner for supervisor and team • Conduct training of procedure and code of conduct for new hires and basic navigation through online databases• Troubleshoot machinery as needed (i.e. Computers, printers, copy machines, overhead Projectors)• Maintain flexibility in schedule to help the department as needed• In charge of closing office and ensuring all rooms are well secured before departure

Provide secretarial, clerical and administrative services • Type, proofread, assemble and disseminate majority of correspondences• Respond to all student and faculty inquiries • Maintain original, digital. And online files• Process mail (i.e. opens, sorts, stamp, and distribute to proper locations) • Enter, update and compile demographic history in computer while processing Student/instructor withdrawals• Register students into courses (via mail-ins, batch work and in person) • Process add/drop/audits as requested by students• Accept and assist with processing applications for graduation • Update class rolls for instructor’s verification• Maintained list of new courses, times, locations, cost, descriptions for daily requests as needed for students

• Assist Card members with accurate account balance information• Perform accounts receivable as necessary• Provide quality customer service• Transfer account balances from other competitors• Place items into dispute • Adjust fees on accounts for qualified applicants • Calculate finance charges and average daily balances• Assisted card members with competitive annual percentage rates• Implored with rewards for Excellent Customer Service• Congratulated with “Employee of the month” for my outstanding work performance• Ranked in the Top 5 in customer service for the call center